- Convert inbound inquiries into completed purchases through structured conversations.
- Conduct sales discussions focused on closing and objection handling.
- Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients.
- Execute upsell and cross-sell opportunities.
- Conduct targeted outbound outreach to warm leads.
- Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM.
- Respond to customer inquiries via phone, email, and live chat.
- Process orders, refunds, replacements, and provide product consultations.
- Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues.
- Report daily on sales activity and performance.
ShopifyNegotiationCustomer Success