- Manage the front door for clinicians, staff, and admins via Zendesk email, chat, tickets, and phone.
- Resolve daily operational issues such as password resets, audio file transfers, app restarts, and account configuration.
- Identify, document, and escalate product issues to engineering with clear context for resolution.
- Manage high-volume ticket queues with disciplined categorization and prioritization.
- Support time-pressured, non-technical clinicians with patience and de-escalation skills.
- Surface recurring user pain points and collaborate with the Customer Success team to provide actionable product insights.
TroubleshootingTechnical supportCustomer Success+3 more