- Design and implement solutions to support new features, capabilities, and system integrations within ServiceNow
- Configure, enhance, and maintain ServiceNow platform implementations across ITSM, ITOM, ITAM, and SPM modules
- Develop and support SPM workflows for idea intake, demand management, project and portfolio management, resource planning, investment prioritization, and reporting
- Develop automation and integration solutions across the ServiceNow platform
- Support ongoing system improvements aligned with mission and customer requirements
- Collaborate with stakeholders to translate portfolio, project, and resource management needs into secure, scalable ServiceNow solutions
- Build and maintain dashboards, reports, and performance metrics that support executive visibility
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