- Serve as the primary point of contact for a defined portfolio of health system client's post-implementation.
- Establish and maintain executive-level relationships with key stakeholders.
- Conduct structured business reviews and strategic touchpoints.
- Monitor utilization metrics and workflow compliance; drive corrective action.
- Own renewal accountability and identify expansion opportunities.
- Coordinate resolution of complex client issues.
- Maintain complete and current account documentation in Salesforce.
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