- Serve as the primary executive relationship owner for designated district services clients
- Build and maintain deep trust with client leadership through consistent delivery, strategic insight, and proactive communication
- Act as a credible thought partner to district leaders, bringing expertise in how school systems operate, make decisions, and manage budgets and procurement processes
- Ensure seamless execution across 4MATIV’s full suite of services, including routing, vendor management, contact center operations, analytics, consulting, and technology deployment
- Define and own the overall implementation strategy and operating plan
- Marshal and coordinate cross-functional teams across Analytics, Routing, Product, Consulting, Operations, Vendor Management, and Contact Center functions
- Develop a deep understanding of 4MATIV’s platform (TOMS), tools, and service offerings, and how they integrate with district systems
- Ensure high-quality delivery and relationship strength that position 4MATIV for contract renewal and long-term partnership
- Identify and pursue opportunities to expand services within existing district clients
- Contribute to the development of scalable systems, playbooks, and operating models for district services delivery
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