Woflow

πŸ‘₯ 11-50πŸ’° $7,300,000 Series A about 3 years agoCRMSaaSAnalyticsInformation TechnologyCloud InfrastructureπŸ’Ό Private Company
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Woflow is at the forefront of digitizing and managing merchant data, offering the industry's first Merchant Data Platform. We empower leading platforms and marketplaces to efficiently create and maintain complex, structured data at scale. Our platform streamlines merchant operations for major companies like Uber, Walmart, and DoorDash. We leverage a modern tech stack including Next.js for our front-end, Amazon Web Services (AWS) for infrastructure, and cloud services like Cloudflare. Our engineering culture values collaboration and continuous improvement, working to build the data infrastructure that will power the future of commerce. We are a fast-growing, globally distributed team, with team members across 10+ countries working remotely. Founded in 2019 and headquartered in San Francisco, we are a post-Series A company with significant funding. We are focused on building the data infrastructure that will power the evolution of commerce, with a unified vision. Join us and contribute to a mission-driven company as we reshape the future of physical stores and their convergence with eCommerce.

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🧭 Full-Time

πŸ” Software Development

  • 3+ years of experience in software engineering with a focus on web crawling and data extraction.
  • Strong expertise in Node.js (preferred) for web crawling applications.
  • Deep understanding of HTML, JavaScript, and reverse engineering techniques.
  • Hands-on experience with Playwright, Puppeteer, and Cheerio for automation and scraping.
  • Knowledge of security and performance best practices related to web crawling.
  • Develop, enhance, and maintain web crawlers and scraping infrastructure.
  • Optimize scraping techniques to handle anti-bot mechanisms, performance, and security challenges.
  • Collaborate with a geographically distributed team to identify and resolve issues.
  • Ensure high availability, efficiency, and reliability of crawling operations.
  • Integrate AI solutions to enhance automation and data extraction accuracy.
Posted 10 days ago
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πŸ“ LATAM

🧭 Full-Time

πŸ” Technology

  • At least 2-4 years experience in an operations lead or management position or anything similar. A strong plus if you have worked in a 24/7 environment or have previous menu transcription experience.
  • Must have experience leading a team of at least 15+ team members / direct reports;
  • Must have an interest in working in a fast-paced, high pressure environment;
  • Native or bilingual proficiency in the English and German languages, both written and spoken.
  • Work closely with team leaders and quality team to ensure daily/weekly/monthly output targets are met, on time and accurately;
  • Use Woflow’s proprietary suite of tools to perform a variety of data structuring and standardization tasks;
  • Attend daily/weekly/monthly Quality and Development meetings (as invited) and work with L&D and Quality to develop all learning/training materials for relevant client(s);
  • Communicate reliably and effectively with all team members (auditors, pod leaders, managers, etc.) via proper channels;
  • Identify key problems or issues with the data structuring and standardization process as they arise and drive efficiency and quality;
  • Be responsible for the menu team’s adherence to client SLAs, both turnaround time and quality;
  • Oversee and facilitate the successful scaling of the team to meet new output targets.

LeadershipPeople ManagementOperations ManagementCommunication SkillsProblem SolvingTime ManagementTeam managementEnglish communication

Posted 10 days ago
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πŸ“ Philippines

🧭 Full-Time

πŸ” Software Development

  • At least 5 years of experience in client success or account management, with a proven track record of overseeing client accounts and effectively managing interactions across multiple communication channels (chat, email, and calls).
  • Proven experience in providing B2B technical solutions, including resolving complex technical issues, assisting with system integrations, and delivering tailored product implementations, while maintaining strong client relationships and ensuring adherence to service-level agreements (SLAs).
  • Demonstrated expertise in supporting U.S. clients, prioritizing exceptional customer satisfaction.
  • Support merchants through a full end-to-end platform onboarding process, guiding them in adapting to our tool and troubleshooting any issues.
  • Engage with clients via email and phone, ensuring all interactions are handled with professionalism and clarity.
  • Respond to and resolve technical inquiries in a timely and efficient manner.
  • Maintain accurate records of interactions and follow up to ensure client satisfaction.
  • Collaborate with cross-functional teams to escalate and resolve complex issues.

Communication SkillsRESTful APIsAccount ManagementTroubleshootingClient relationship managementTechnical supportCustomer SuccessEnglish communicationSaaS

Posted 10 days ago
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