Partner with Product, Engineering, and Customer Success to identify and address root causes of recurring issues.
Support major feature releases with training, QA, documentation, and internal communication.
Provide insights from support data to inform product improvements and customer success initiatives.
Drive and maintain key KPIs such as CSAT, SLA compliance, resolution time, and ticket backlog.
Establish and refine escalation protocols, workflows, and knowledge management systems.
Mentor, train, and coach Support team to build a high-performing, customer-centric team.
Quickly respond to customer inquiries, diagnose and resolve issues.
Lead debug sessions on live calls and reproduce client issues using a wide range of applications and environments.
Technical supportCustomer Success
About Suite Studios
Suite Studios transforms post-production for the media and entertainment industry. We build an intelligent platform that makes cloud-based editing easy and accessible for all studios. Our technology powers projects for giants like Google and Netflix, allowing teams to store, share, and edit massive media files in real-time. This eliminates lengthy downloads and syncing issues, saving countless hours on every project. We enable distributed creative teams to work together seamlessly, as if they were in the same room. Our core offerings include Suite Storage for instant cloud file access and Suite Studio for high-performance virtual workstations. We focus on security, reliability, and making creative workflows efficient and collaborative. Since our launch, we have achieved significant month-over-month revenue growth, backed by multiple funding rounds.
How We Work
We are a small, fast-moving team dedicated to solving the biggest challenges in media. We prioritize exceptional customer service, going above and beyond to exceed client expectations. Building strong relationships and providing unparalleled assistance are central to our success. For those in the Denver/Boulder area, we offer a hybrid work environment, blending in-office collaboration with remote flexibility. Many roles are fully remote, allowing you to contribute from anywhere. We value flexibility and adaptability, as our company continues to grow and evolve. You will work alongside impact makers who shape our company, culture, and product.
Engineering at Suite Studios
Our platform pioneers cloud-native virtual workstations for post-production. We tackle the complex challenge of real-time editing for petabyte-scale media files. Our architecture leverages technologies like Amazon S3 and Cloudflare to ensure secure and reliable data streaming. We support direct work on S3-compatible object storage, enabling global collaboration without data migration. Engineers here craft solutions that integrate seamlessly with professional applications like Adobe CC, DaVinci Resolve, and Nuke. We focus on transactional writes to prevent file corruption and employ AES-256 encryption for data at rest and in transit. You will solve demanding performance and scalability problems while simplifying complex media workflows.
Why Join Us
Shape the future of cloud-based post-production for major studios.
Work in a fast-moving environment with significant month-over-month growth.
Solve challenging technical problems related to large-scale media processing.
Contribute directly to product, culture, and processes as an impact maker.
Access unlimited paid time off and comprehensive health benefits.