- Lead proposal development and responses to client briefs, including research, strategy, budgets, scopes and pitch coordination.
- Develop influencer campaign and creator strategies aligned with client goals, best practices and agency benchmarks.
- Coordinate cross-functional work, response timelines, client briefings and supporting materials.
- Guide campaign delivery from kickoff through wrap, helping teams maintain strategic alignment with client objectives.
- Host client status and reporting meetings and support Revenue Delivery teams in communicating updates and recommendations.
- Partner with Analytics to develop performance hypotheses, shape reporting narratives and identify campaign learnings.
- Identify opportunities to optimize or upsell based on performance, trends and client needs.
- Build client relationships, surface feedback and support service satisfaction and retention.
- Research brand accounts, industries, competitors, products and social trends to inform client and agency opportunities.
- Prepare and present points of view and best practices on existing and emerging platforms, including TikTok and podcasts.
Client relationship management