Vio

Vio.com is a traveler's tool that compares fares from all major travel providers to offer better deals and a seamless booking experience.

51-100 employees

Founded 2016

Big Data

Private Company

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Big Data App Marketing SEM Tourism Marketing Automation Hotel+1 more

Remote Work Available

This company offers remote work opportunities.

Open Positions2

Location: Netherlands - Employee; Secondary Locations: RemoteFull-TimeTravel TechPosted

Senior Customer Support Operations Manager

Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
Monitor operational performance metrics like backlog, response time, and resolution time to ensure queue health.
Identify operational risks by analyzing volume trends, service signals, and capacity, escalating as needed.
Coordinate operational responses during incidents, volume spikes, and complex escalations.
Align operational priorities, trade-offs, and service levels with the Head of Customer Support.
Maintain operational visibility and build trusted relationships with team leads and frontline agents.
Analyze customer interactions and operational signals to support process improvements and scalable organization development.

Data AnalysisOperations ManagementCustomer support+1 more

Showing 1 of 2 positions

About Vio.com

Vio.com transforms how people book travel. You use their platform and apps to compare fares from major providers, ensuring you always find the best deals. Serving over 100 million visitors annually, Vio.com cuts through complexity to offer clarity and transparency in accommodation booking. They partner with industry giants like Google and Expedia. This platform helps you secure great stays with confidence, leveraging advanced algorithms to simplify your travel decisions.

How We Work

Vio.com operates with a remote-friendly philosophy. Team members work from various countries, fostering a truly international environment. They embrace a "pirate ship" culture, encouraging boldness and creativity. Expect an open, diverse culture that promotes knowledge sharing and transparency. Decisions happen with a focus on trust and collaboration across teams.

Engineering at Vio.com

Vio.com tackles the challenge of processing vast amounts of travel data efficiently. Their platform compares fares across 100+ booking sites. The mobile applications, launched in 2023, already boast 5 million installs. They have evolved their front-end from Facebook's Flow to Microsoft's TypeScript. You will build and scale a system used by millions of global travelers. Their tech stack includes Python, Scala, Snowflake, dbt, and Looker.

Why Join Us

Grow within an open, diverse culture that promotes knowledge sharing and transparency.
Receive Stock Appreciation Rights, directly rewarding your contribution to company success.
Enjoy flexible time off (unlimited holidays) and remote work options for work-life balance.
Contribute to a platform serving over 100 million unique visitors annually, making a real impact.
Join a passionate team in a rapidly growing travel tech company with a strong market position.

Benefits & Perks

Competitive compensation package
Stock Appreciation Rights for all employees
Flexible time off (unlimited holidays)
Remote work options
Company events and retreats
Learning and development budget
Catered lunches and good coffee in the Amsterdam office
Budget for your home office
Access to free mental health support via OpenUp

Tech Stack

mobileframework

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