- Lead the scheduling and management of a nationwide network of freelance operators across all Italian regions.
- Partner with Project Leads and the Operations Manager to determine the precise headcount required for regional projects, ensuring readiness for peak competition periods.
- Manage the deployment of resources to ensure seamless operational coverage, balancing availability and performance to maintain high delivery standards.
- Lead the full hiring process specifically for the Italian market, from initial job openings to final onboarding.
- Partner with the Talent Acquisition department to define specific Italian job requirements and streamline the sourcing of local talent.
- Conduct interviews to select the most qualified freelance profiles that meet the technical and cultural needs of our football operations.
- Audit and verify that all Italian freelancers hold the necessary Health & Safety (HSE) certifications required for their specific roles.
- Ensure all external personnel operate in full alignment with Italian safety regulations (D.Lgs. 81/08) and corporate standards to minimize operational risk.
- Oversee the entire invoicing process for the Italian freelance network, ensuring documentation is accurate and processed on time.
- Verify that all freelance-related expenses are correctly coded and directed to the appropriate internal Italian cost centers for accurate budget reporting.
- Serve as the primary liaison for day-to-day queries, escalations, and support for the Italian FL/CW community.
- Collaborate with CRP Trainers to ensure new resources are equipped with the necessary skills and materials specific to the Italian service deliverables.
- Support the CRP strategy to build a loyal, flexible, and high-performing network across the territory.