- Receive and evaluate maintenance requests from property managers and tenants, prioritizing them based on urgency and importance.
- Coordinate and schedule maintenance tasks with vendors and contractors, ensuring they have clear instructions and timelines.
- Monitor ongoing maintenance projects to ensure compliance with company standards and completion within scope and budget.
- Maintain databases of qualified vendors and track their performance in terms of quality and timeliness.
- Conduct virtual inspections and follow up with vendors to monitor the quality of work completed.
- Maintain accurate records of all maintenance requests, work orders, and vendor contracts, preparing reports as necessary.
- Provide excellent customer service by effectively communicating with tenants and property managers regarding maintenance activities and updates.
- Assist in developing and implementing property maintenance procedures to improve efficiency and quality.
- Coordinate with the accounting team for budget oversight and cost management related to property maintenance.
Customer serviceMicrosoft OfficeTime Management