- Ensure the efficient and accurate processing of retail mortgage loans.
- Serve as a point of escalation for junior processors on the team.
- Provide exceptional customer service to borrowers, loan officers, and other stakeholders.
- Collaborate closely with loan officers, underwriters, and other team members to facilitate mortgage transactions.
- Review and analyze loan applications for retail mortgage loans, ensuring accuracy, completeness, and compliance.
- Verify the accuracy and completeness of applicant information (income, employment, credit history, assets).
- Collect and organize all necessary documentation from applicants and third-party sources.
- Maintain regular communication with loan officers, borrowers, and third-party vendors.
- Ensure all loan files are properly documented, organized, and tracked in the loan origination system.
- Prepare and submit completed loan packages to underwriting for approval, including reviewing conditions.
- Adhere to all federal, state, and local regulations governing mortgage lending, and internal policies.
- Perform thorough reviews of loan files to identify and resolve potential issues or discrepancies.
- Identify opportunities for process optimization and efficiency gains.
- Support and mentor junior loan processors, offering guidance and expertise.
- Perform special projects, and additional duties and responsibilities as required.