Bluecore, Inc.

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👥 501-1000💰 $166,262,336 Series F almost 4 years ago🫂 Last layoff over 2 years agoFinancial Services SaaS FinTech Software

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🔥 Principal Product Designer

Posted 5 days ago

📍 USA

🧭 Full-Time

💸 130000.0 - 190000.0 USD per year

🔍 Software Development

🔧 Requirements

Have 7+ years of experience designing complex software, ideally in AI, developer tools, or systems-heavy SaaS environments.
Can think across multiple levels of abstraction—from atomic UI patterns to high-level agent orchestration.
Thrive in ambiguity, balancing experimentation with systemization.
Have a sharp eye for craft. You care deeply about visual hierarchy, interaction clarity, and information design.
Communicate clearly and influence thoughtfully—whether giving feedback, presenting to leadership, or collaborating asynchronously.
Are fluent in Lean UX, user research, fast shipping, and post-launch iteration.
Believe that great design is as much about structure and logic as it is about polish and delight.
Bring energy, curiosity, and empathy to every problem you touch.

💡 Responsibilities

Define UX strategy for a multi-agent AI system, leading the design of experiences that serve merchants, marketers, and shoppers.
Lead end-to-end design across high-impact projects. Complex admin tooling, agent playbooks, knowledge systems, response categorization, and more.
Build systems that scale. From conversation design patterns to knowledge architecture to visual QA standards.
Collaborate cross-functionally with product, engineering, and GTM teams to translate fuzzy AI behavior into legible, guided UX flows.
Shape the structure and standards of our design org, from process to critique culture.
Contribute to product and company strategy through a design lens, balancing high craft with high velocity.
Champion usability, clarity, and visual excellence across the product. Help everyone at alby raise the bar.

Software DevelopmentDesign PatternsUI DesignUser Experience DesignCross-functional Team LeadershipProduct DevelopmentProduct designCommunication SkillsAgile methodologiesPrototypingSaaS

Posted 5 days ago

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🔥 Product Support Engineer

Posted 16 days ago

📍 India

🔍 Digital Marketing

🔧 Requirements

1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
Strong technical troubleshooting skills in a customer-facing role.
Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

💡 Responsibilities

Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently.
Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team.

SQLCommunication SkillsCustomer serviceRESTful APIsTroubleshootingJSONTechnical supportScriptingDebuggingCustomer supportSaaS

Posted 16 days ago

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🔥 Forward Deployed Engineer

Posted 17 days ago

📍 India

🔍 Software Development

🔧 Requirements

Experience 2- 5 years into Solutions Engineering.
Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge.
Current or past professional experience in a client-facing role, working and communicating directly with customers.
Fluent in JavaScript and familiar with various other web development technologies.
Ability to take ambiguous workflows and turn them into structured processes.

💡 Responsibilities

Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling.
Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore.
Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed.
Develop the best technical solution possible for the toughest challenges that our customers will throw at you.
Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team.
Monitor the overall health and uptime of our most critical connections to clients
Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering.

SQLData AnalysisFrontend DevelopmentJavascriptCommunication SkillsProblem SolvingCustomer serviceRESTful APIsClient relationship management

Posted 17 days ago

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