Mitek Systems

Mitek Systems is a software company that specializes in digital identity verification and mobile image processing system.

501-1000 employees

Developer Tools

Public Company

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Developer Tools Mobile Payments Artificial Intelligence (AI)InsurTech Mobile Software

Remote Work Available

This company offers remote work opportunities.

Open Positions9

United StatesFull-TimeIdentity Verification/FraudPosted

Sr. Customer Success Manager

Build and execute success plans that define measurable business outcomes for strategic enterprise accounts.
Monitor customer metrics, model performance, and integration stability to provide strategic recommendations.
Partner with Account Managers, Professional Services, Support, and Product to deliver a seamless customer experience.
Facilitate Quarterly Business Reviews (QBRs) to align progress with business goals and shape future strategy.
Drive adoption of new features by translating technical capabilities into clear customer-facing guidance.
Navigate complex enterprise challenges and proactively uncover opportunities for account growth.
Lead high-stakes escalations by partnering with Engineering and Product to resolve technical issues while maintaining customer confidence.

TableauRESTful APIsAccount Management+2 more

Showing 1 of 9 positions

About Mitek Systems

Mitek Systems safeguards digital transactions for over 80 million consumers and 7,500 organizations globally. You will help pioneer identity verification solutions using advanced AI and machine learning. These solutions mitigate financial risk, ensure regulatory compliance, and boost digital channel revenue. From mobile check deposits to new account openings, Mitek's technology is embedded in daily life. Join a team shaping the future of secure digital interactions.

How We Work

Mitek operates on a "Virtual 1st" model, offering flexibility to work remotely or from one of our global offices. This approach means our processes and tools are designed for your success, wherever you are. We believe diverse teams foster resilience, effectiveness, and innovation. Expect an in-person meeting during the hiring process, reflecting our commitment to authentic connections. Our culture prioritizes collaboration and continuous improvement.

Engineering at Mitek Systems

Our engineers build next-generation cloud platforms and AI systems, leveraging AWS and microservices architecture. You will craft solutions in Python and Golang, focusing on scalability and reliability. We tackle complex problems in digital identity verification, fraud prevention, and mobile capture. This involves working with LLMs, RAG, and agentic AI systems for trustworthy production deployments. Our technical approach emphasizes strong software engineering fundamentals and continuous delivery practices.

Why Join Us

Drive impact: Protect 80M+ consumers and 7,500+ organizations from fraud.
Innovate with AI: Build and deploy cutting-edge LLM and machine learning systems.
Shape the future: Contribute to secure digital identity in regulated markets.
Work flexibly: Thrive in our "Virtual 1st" environment, designed for remote success.
Grow your career: Collaborate with experts, expand your skills, and own critical projects.

Benefits & Perks

Competitive salary ranges aligned to industry standards
Annual incentive bonuses (up to 10% for some roles)
Comprehensive benefits package including medical, dental, and vision insurance
401k with employer matching
Employee Stock Purchase Plan
Paid Time Off (PTO) and company holidays
Maternity/Paternity leave and Family medical leave
Tuition reimbursement and job training & conferences
Flexible work schedule
Wellness initiatives and employee assistance programs

Tech Stack

analyticswidgets

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