- Direct the development and coordination of internal and external projects with the support of the Technical Programs Team.
- Support and manage coordination between internal team and external clients to ensure capacity is dedicated to critical projects, priorities are aligned, and all project timelines and deliverables are met.
- Maintain meticulous records of projects, properties, and needs across clients and programs — including issues, risks, decisions, and schedules.
- Engage directly with clients to ensure they achieve compliance with digital security and that their IT needs are met.
- Develop and maintain strong, effective working relationships with clients, assist with new client onboarding, and ensure Personified delivers on major projects.
- Drive effective communication across internal team members and external client stakeholders by facilitating client check-ins, quarterly review calls, and by drafting written communications.
- Use communication, planning, prioritization, and tracking skills to manage internal projects.
- Support the Technical Programs team with client administrative tasks, as needed, including creating documents, updating templates, client communications and organizing data.
- Collaborate with the Support Strategy, Policy & Trainings team/IT Systems & Knowledge Manager to create and update internal documentation and file organization.
Project ManagementCommunication SkillsProblem Solving+3 more