NexTec Group

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🔥 Acumatica ERP Upgrade Coordinator (Remote)

Posted 11 days ago

📍 United States, Canada

🧭 Full-Time

🔧 Requirements

Four-year degree in Business, Accounting, MIS, or equivalent experience preferred.
The ability to build relationships at multiple levels with clients and internal teams.
A quick thinker and a creative problem solver.
One or more years of ERP experience in delivery, project coordination, and/or resource management required.
Acumatica experience preferred.
Detail oriented, strong analytical, numerical, planning, and reasoning abilities.
Strong collaboration skills.
Excellent written, oral, and interpersonal communication skills.
Strong presentation skills.
Entrepreneurial attitude, including being self-motivated and self-directed.
Flexibility with task assignments, priorities, and work environment.
Open minded with a desire to learn.
The ability to work independently and on a team.

💡 Responsibilities

Monitor incoming existing customer requests and determine the path of action, involving Professional Services Managers and Customer Account Managers where appropriate.
Manage and coordinate all customer upgrade activities and smaller projects and provide project management including:
Build project/engagement plans, as necessary, including assigning resources.
Organize, lead, and monitor the activities of the assigned consultant team and customers on projects and work orders.
Maintain regular contact with the customer and NexTec team, providing the status of engagement progress.
Maintain approximately 50 percent billable utilization through project management.
Assist with the estimation and creation of work orders as they relate to existing customer requests, collaborating with the appropriate teams and functions (i.e. Professional Services Managers, Development, etc.).
Assist with the overall customer relationship as it relates to professional services.
Works closely with the Professional Services Team to ensure solution delivery and that consulting engagements achieve expected results, while driving customer satisfaction.
Maintenance of work orders in SmartSheets.
Ensure Professional Services Managers are updated and informed as it relates to their customers, including facilitating engagement when appropriate.
Other duties and initiatives as assigned.
Assign consulting staff to projects and customer engagements based on their skills, availability, and experience.
Monitor consulting staff utilization, workload, and availability.
Ensure assignments and tasks are accurately reflected in project and billing systems.
Mitigate resourcing concerns by reallocating resources, adjusting goals, or assigning additional staff.
Collaborate on resource management with internal Acumatica departments and key stakeholders.
Inventory and maintain consulting staff skills and experience to appropriately match customer needs.
Refine and document processes related to resource management and communicate with appropriate parties.
Ensure project plans are up to date and identify issues such as employee overutilization, uneven workload, etc.
Assist Project Managers by reallocating resources, adjusting goals or requirements, or assigning new people to the team.
Support Professional Services Managers and leadership with capacity planning and the determination of hiring needs.
Other duties and initiatives as assigned.

Project ManagementProject CoordinationResource PlanningCommunication SkillsCustomer serviceAccount ManagementCustomer Success

Posted 11 days ago

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🔥 Acumatica Senior Support Consultant (Remote)

Posted 13 days ago

📍 United States, Canada

🧭 Full-Time

🔍 Consulting

🔧 Requirements

Minimum of three years of implementation and support experience with Acumatica, with a specific module focus on one or more the following areas: Financial Core, Field Service, Project Accounting, Construction Management, Distribution or Manufacturing.
Experience working with customer-facing business functions.
Acumatica certifications are a plus.

💡 Responsibilities

Support Acumatica ERP for existing customers.
Responsible for report writing, product configuration, testing, and training.
Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders.

Project ManagementSQLBusiness IntelligenceREST APICustomer serviceAccountingTrainingFinancial analysisData modelingSoftware EngineeringData analyticsCustomer supportCustomer Success

Posted 13 days ago

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🔥 Acumatica Senior Construction/Field Services Consultant (Remote)

Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

🔍 Consulting

🔧 Requirements

Four-year degree in Business, Accounting, MIS or equivalent is required.
A minimum of three years of implementation and support experience with Acumatica, with a specific module focus on one or more the following areas: Construction or Field Services.
Experience working within customer-facing business functions.
Strong collaboration skills.
Professional demeanor.
Excellent written, oral, and interpersonal communication skills.
Flexibility: task assignment, priorities, work environment.
Open minded, desire to learn.
Quick thinker, creative problem solver.
Detail oriented, strong analytical, numerical, planning and reasoning abilities.
Ability to work independently and on a team.

💡 Responsibilities

Implement and support Acumatica ERP for new and existing customers.
Provide detailed consulting estimates and implementation project plans.
Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders.
Provide weekly status reports.
Follow Acumatica’s implementation methodologies.
Achieve utilization targets while achieving high customer satisfaction.
Demonstrate expert proficiency with at least one main focus area and intermediate proficiency with other two focus areas, obtain appropriate certifications, and build industry expertise.
Lead requirements gathering and design activities, interact with the Consulting Team and Client Team to collect information, lead and/or oversee and provide guidance on configuration, training, testing, and go-live activities of medium size or complexity.
Proactively communicate status, issues, and concerns to director, project manager, and/or architect/lead.
Provide coaching and quality assurance to ensure team members are following NexTec Implementation Methodology and best practices.
Demonstrate strong verbal and written communication skills.
Tailor communication style in order to communicate at multiple levels of an organization and provide guidance to less experienced team members.
Facilitate group discussions with team members and customers.
Develop accurate written material and provide guidance and support to less experienced team members to ensure NexTec standard of excellence.
Monitor project budgets and be able to deliver within them.
Independently manage work schedule and organize assigned tasks to meet deadlines, independently resolve scheduling/workload conflicts, while responsible for multiple activity streams and tasks. May work with director/project manager to identify and delegate project tasks to team members.
Leadership role in the change management process demonstrating a solid understanding of change management concepts.
Other duties as assigned.

Project ManagementSQLBusiness AnalysisETLCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCI/CDProblem SolvingCustomer serviceAgile methodologiesRESTful APIsMentoringNegotiationAccountingTime ManagementWritten communicationComplianceMS OfficeReportingTrainingTroubleshootingActive listeningBudgetingProcess improvementCRMFinancial analysisData modelingChange ManagementSaaS

Posted about 1 month ago

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