NexTec Group

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📍 United States, Canada

🧭 Full-Time

  • Four-year degree in Business, Accounting, MIS, or equivalent experience preferred.
  • The ability to build relationships at multiple levels with clients and internal teams.
  • A quick thinker and a creative problem solver.
  • One or more years of ERP experience in delivery, project coordination, and/or resource management required.
  • Acumatica experience preferred.
  • Detail oriented, strong analytical, numerical, planning, and reasoning abilities.
  • Strong collaboration skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Strong presentation skills.
  • Entrepreneurial attitude, including being self-motivated and self-directed.
  • Flexibility with task assignments, priorities, and work environment.
  • Open minded with a desire to learn.
  • The ability to work independently and on a team.
  • Monitor incoming existing customer requests and determine the path of action, involving Professional Services Managers and Customer Account Managers where appropriate.
  • Manage and coordinate all customer upgrade activities and smaller projects and provide project management including:
  • Build project/engagement plans, as necessary, including assigning resources.
  • Organize, lead, and monitor the activities of the assigned consultant team and customers on projects and work orders.
  • Maintain regular contact with the customer and NexTec team, providing the status of engagement progress.
  • Maintain approximately 50 percent billable utilization through project management.
  • Assist with the estimation and creation of work orders as they relate to existing customer requests, collaborating with the appropriate teams and functions (i.e. Professional Services Managers, Development, etc.).
  • Assist with the overall customer relationship as it relates to professional services.
  • Works closely with the Professional Services Team to ensure solution delivery and that consulting engagements achieve expected results, while driving customer satisfaction.
  • Maintenance of work orders in SmartSheets.
  • Ensure Professional Services Managers are updated and informed as it relates to their customers, including facilitating engagement when appropriate.
  • Other duties and initiatives as assigned.
  • Assign consulting staff to projects and customer engagements based on their skills, availability, and experience.
  • Monitor consulting staff utilization, workload, and availability.
  • Ensure assignments and tasks are accurately reflected in project and billing systems.
  • Mitigate resourcing concerns by reallocating resources, adjusting goals, or assigning additional staff.
  • Collaborate on resource management with internal Acumatica departments and key stakeholders.
  • Inventory and maintain consulting staff skills and experience to appropriately match customer needs.
  • Refine and document processes related to resource management and communicate with appropriate parties.
  • Ensure project plans are up to date and identify issues such as employee overutilization, uneven workload, etc.
  • Assist Project Managers by reallocating resources, adjusting goals or requirements, or assigning new people to the team.
  • Support Professional Services Managers and leadership with capacity planning and the determination of hiring needs.
  • Other duties and initiatives as assigned.

Project ManagementProject CoordinationResource PlanningCommunication SkillsCustomer serviceAccount ManagementCustomer Success

Posted 9 days ago
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📍 United States, Canada

🧭 Full-Time

🔍 Consulting

  • Minimum of three years of implementation and support experience with Acumatica, with a specific module focus on one or more the following areas: Financial Core, Field Service, Project Accounting, Construction Management, Distribution or Manufacturing.
  • Experience working with customer-facing business functions.
  • Acumatica certifications are a plus.
  • Support Acumatica ERP for existing customers.
  • Responsible for report writing, product configuration, testing, and training.
  • Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders.

Project ManagementSQLBusiness IntelligenceREST APICustomer serviceAccountingTrainingFinancial analysisData modelingSoftware EngineeringData analyticsCustomer supportCustomer Success

Posted 11 days ago
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📍 United States, Canada

🧭 Full-Time

🔍 Consulting

  • Four-year degree in Business, Accounting, MIS or equivalent is required.
  • A minimum of three years of implementation and support experience with Acumatica, with a specific module focus on one or more the following areas: Construction or Field Services.
  • Experience working within customer-facing business functions.
  • Strong collaboration skills.
  • Professional demeanor.
  • Excellent written, oral, and interpersonal communication skills.
  • Flexibility: task assignment, priorities, work environment.
  • Open minded, desire to learn.
  • Quick thinker, creative problem solver.
  • Detail oriented, strong analytical, numerical, planning and reasoning abilities.
  • Ability to work independently and on a team.
  • Implement and support Acumatica ERP for new and existing customers.
  • Provide detailed consulting estimates and implementation project plans.
  • Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders.
  • Provide weekly status reports.
  • Follow Acumatica’s implementation methodologies.
  • Achieve utilization targets while achieving high customer satisfaction.
  • Demonstrate expert proficiency with at least one main focus area and intermediate proficiency with other two focus areas, obtain appropriate certifications, and build industry expertise.
  • Lead requirements gathering and design activities, interact with the Consulting Team and Client Team to collect information, lead and/or oversee and provide guidance on configuration, training, testing, and go-live activities of medium size or complexity.
  • Proactively communicate status, issues, and concerns to director, project manager, and/or architect/lead.
  • Provide coaching and quality assurance to ensure team members are following NexTec Implementation Methodology and best practices.
  • Demonstrate strong verbal and written communication skills.
  • Tailor communication style in order to communicate at multiple levels of an organization and provide guidance to less experienced team members.
  • Facilitate group discussions with team members and customers.
  • Develop accurate written material and provide guidance and support to less experienced team members to ensure NexTec standard of excellence.
  • Monitor project budgets and be able to deliver within them.
  • Independently manage work schedule and organize assigned tasks to meet deadlines, independently resolve scheduling/workload conflicts, while responsible for multiple activity streams and tasks. May work with director/project manager to identify and delegate project tasks to team members.
  • Leadership role in the change management process demonstrating a solid understanding of change management concepts.
  • Other duties as assigned.

Project ManagementSQLBusiness AnalysisETLCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCI/CDProblem SolvingCustomer serviceAgile methodologiesRESTful APIsMentoringNegotiationAccountingTime ManagementWritten communicationComplianceMS OfficeReportingTrainingTroubleshootingActive listeningBudgetingProcess improvementCRMFinancial analysisData modelingChange ManagementSaaS

Posted about 1 month ago
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