Acumatica ERP Upgrade Coordinator (Remote)

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Requirements:

• Four-year degree in Business, Accounting, MIS, or equivalent experience preferred.
• The ability to build relationships at multiple levels with clients and internal teams.
• A quick thinker and a creative problem solver.
• One or more years of ERP experience in delivery, project coordination, and/or resource management required.
• Acumatica experience preferred.
• Detail oriented, strong analytical, numerical, planning, and reasoning abilities.
• Strong collaboration skills.
• Excellent written, oral, and interpersonal communication skills.
• Strong presentation skills.
• Entrepreneurial attitude, including being self-motivated and self-directed.
• Flexibility with task assignments, priorities, and work environment.
• Open minded with a desire to learn.
• The ability to work independently and on a team.

Responsibilities:

• Monitor incoming existing customer requests and determine the path of action, involving Professional Services Managers and Customer Account Managers where appropriate.
• Manage and coordinate all customer upgrade activities and smaller projects and provide project management including:
• Build project/engagement plans, as necessary, including assigning resources.
• Organize, lead, and monitor the activities of the assigned consultant team and customers on projects and work orders.
• Maintain regular contact with the customer and NexTec team, providing the status of engagement progress.
• Maintain approximately 50 percent billable utilization through project management.
• Assist with the estimation and creation of work orders as they relate to existing customer requests, collaborating with the appropriate teams and functions (i.e. Professional Services Managers, Development, etc.).
• Assist with the overall customer relationship as it relates to professional services.
• Works closely with the Professional Services Team to ensure solution delivery and that consulting engagements achieve expected results, while driving customer satisfaction.
• Maintenance of work orders in SmartSheets.
• Ensure Professional Services Managers are updated and informed as it relates to their customers, including facilitating engagement when appropriate.
• Other duties and initiatives as assigned.
• Assign consulting staff to projects and customer engagements based on their skills, availability, and experience.
• Monitor consulting staff utilization, workload, and availability.
• Ensure assignments and tasks are accurately reflected in project and billing systems.
• Mitigate resourcing concerns by reallocating resources, adjusting goals, or assigning additional staff.
• Collaborate on resource management with internal Acumatica departments and key stakeholders.
• Inventory and maintain consulting staff skills and experience to appropriately match customer needs.
• Refine and document processes related to resource management and communicate with appropriate parties.
• Ensure project plans are up to date and identify issues such as employee overutilization, uneven workload, etc.
• Assist Project Managers by reallocating resources, adjusting goals or requirements, or assigning new people to the team.
• Support Professional Services Managers and leadership with capacity planning and the determination of hiring needs.
• Other duties and initiatives as assigned.