- Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process.
- Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges.
- Support the seamless transition from pre-sales prototypes to post-sales production-scale experiences.
- Collaborate with customer success and account management teams to conduct periodic health checks with customers.
- Serve as the Striim product expert, coach, and trusted technical advisor during deployment.
- Act as the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy.
- Proactively engage existing Striim customers to realize technology value through expanded adoption.
- Provide technical guidance, training, workshops, and support in both English and Spanish.
- Increase internal knowledge base by developing and maintaining documentation.
- Travel domestically and internationally, up to 25%, to support customer engagements.
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