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🔍 Cybersecurity
- 5+ years of consulting, account management, customer success, or sales experience, working with enterprise customers in SaaS startup settings.
- Proven track record of managing enterprise clients.
- Prioritize customer experience with a focus on happiness and retention.
- Ability to understand customers’ business goals and anticipate future needs.
- Team player with a high level of integrity and flexibility.
- Capacity to develop relationships and optimize enterprise customer accounts.
- Strong business acumen and interest in machine learning & information security.
- Aptitude for communicating technical concepts across varying technical abilities.
- Resourceful in finding solutions.
- Manage customer success and ensure customers realize the full value of the Nightfall platform.
- Develop and deliver a roadmap to success, advising customers to reach business goals.
- Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness.
- Collaborate cross-functionally to drive expansion revenue and manage renewals.
- Engage with business leaders to identify upsell opportunities.
- Communicate enhancement opportunities & product feedback across various teams.
- Become an expert on the Nightfall platform and integrations.
CybersecurityData AnalysisMachine LearningAccount ManagementRelationship managementTechnical supportCustomer SuccessSaaS
Posted 4 months ago
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