Juvare

πŸ‘₯ 251-500CommunitiesAssociationInformation TechnologyHealth CareSoftwareπŸ’Ό Private Company
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Juvare is a global leader in emergency preparedness and critical incident management software, empowering organizations worldwide to respond to crises more effectively. We provide SaaS solutions that leverage real-time data to improve incident response times and protect people, property, and brands. Our clients include government agencies, corporations, healthcare facilities, and volunteer organizations, relying on Juvare to manage critical incidents across various sectors and geographies. Juvare's solutions are utilized in over 500,000 emergency response incidents annually, demonstrating their impact on critical incident management. Our unique value proposition stems from a combination of robust technology and a deep understanding of the complexities of crisis response. We offer comprehensive solutions addressing preparation, communication, resource allocation, and post-incident analysis, enabling proactive mitigation and efficient recovery. Our technology stack includes a range of modern tools including iPhone/Mobile compatibility, responsive design (Viewport Meta), Google Tag Manager, and Google Analytics, ensuring seamless user experiences across various platforms. We maintain a focus on security with robust implementations such as SSL by default, DNSSEC, and HSTS. This commitment to security and technology allows our team to focus on delivering innovative solutions for our clients. We embrace agile methodologies in our engineering practices, fostering collaboration and delivering frequent updates. Juvare is a rapidly growing company with a supportive and collaborative culture. We offer remote work opportunities within the U.S. and actively promote professional development. Our commitment to diversity and inclusion is a cornerstone of our success and informs our approach to talent acquisition. Acquired by Five Arrows Principal Investments in 2020, we continue to expand our market presence and deliver cutting-edge solutions to the global emergency management community.

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πŸ“ United States

πŸ” SaaS

  • 7+ years of experience in client success, account management, or a related field within a SaaS environment.
  • 3+ years of leadership experience, managing and developing client success or client support teams.
  • Proven track record of driving client retention, satisfaction, and expansion.
  • Strong strategic thinking and problem-solving skills.
  • Excellent communication and relationship-building skills.
  • Ability to analyze data, generate insights, and make data-driven decisions.
  • Experience with client success tools such as Gainsight and Salesforce.
  • Passion for client advocacy and delivering an exceptional client experience.
  • Develop and execute a comprehensive client success strategy to drive revenue retention, satisfaction, and growth.
  • Lead, mentor, and grow a team of Client Success Managers (CSMs) to ensure timely renewals and deep client adoption.
  • Execute to currently established and track key performance metrics (KPIs) related to revenue retention, engagement and adoption, and expansion.
  • Build strong relationships with key clients to understand their goals, challenges, and success metrics.
  • Collaborate with Sales, Professional Services, and Marketing teams to optimize client onboarding, adoption, and expansion strategies.
  • Partner with Product and Engineering teams to provide client feedback and influence the product roadmap.
  • Develop tech-touch resources to enable the CSM team to scale with fewer low-impact 1:1 interactions.
  • Develop and refine processes to scale client success operations effectively, including administration of Gainsight.
  • Represent the voice of the client in executive meetings and strategic initiatives.

LeadershipData AnalysisSalesforceAccount ManagementClient relationship managementTeam managementStrategic thinkingSaaS

Posted 18 days ago
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πŸ”₯ DBA (Postgres/ SQL)
Posted about 1 month ago

πŸ” Software Development

  • Proficiency with multiple relational database systems (PostgreSQL and MSSQL) and understanding of their low-level operating concepts
  • Strong database design and architectural skills, including the understanding of effective database design
  • Knowledge of database tuning and performance enhancement concepts
  • Cloud experience with Azure and/or AWS
  • Experience using source control tools such as Git. Gitlab pipeline experience a plus
  • Build extensible, reliable, and resilient database systems
  • Support and optimize our database cloud infrastructure, including joining client conference calls to support client databases
  • Actively work on assigned tasks or new functionality setup projects including architecture design preparation, implementation, and documentation tasks
  • Troubleshoot and resolve issues in databases hosted in development, lab, and production environments
  • Timely and effectively solve incidents and work on RCA cases
  • Building cloud database platform components and new application integration with our monitoring system
  • Collaborate with other DBA team members (international team) to keep following approved standards
  • 24/7/365 on-call emergency availability and after hours scheduled maintenance windows
  • Other duties as assigned
Posted about 1 month ago
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πŸ“ United States

🧭 Full-Time

πŸ” SaaS / software technology solutions

  • Bachelor’s Degree.
  • Military experience preferred.
  • 5+ years of new business quota achievement within the Federal Government.
  • Demonstrated success in selling to the Federal Government, preferably all branches of US Defense.
  • Consultative selling and closing skills with experience in complex software sales.
  • Ability to build relationships and possess skills for decision making and customer retention.
  • Experience in solutions selling and account planning in the Federal Government.
  • Meet or exceed quarterly and annual sales targets.
  • Prospect and develop the qualified pipeline necessary to achieve new business sales targets.
  • Proactively sell IT products and services to qualified customers.
  • Maintain high sales activity including needs assessments, proposal preparation, and negotiations.
  • Collaborate with sales operations, engineering, and other teams as needed.
  • Manage and respond to proposal requests and other solicitations.
  • Identify key decision makers and challenges through a consultative sales approach.

AgileBusiness DevelopmentSalesforceStrategy

Posted 5 months ago
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