Lead a global Customer Success organization, including building and managing regional leaders and CSMs.
Increase renewal rates, reduce churn, and drive software adoption and business expansion.
Oversee the full enterprise customer lifecycle from onboarding through renewal for banking and payment accounts.
Partner with Sales using MEDDPICC to identify expansion opportunities and drive net dollar retention.
Develop and execute customer success playbooks, health-scoring models, and operational strategies.
Act as the voice of the customer to provide insights to Product and Engineering teams.
Leverage AI and automation to scale operations and improve forecasting and team effectiveness.
BlockchainCustomer SuccessSaaS
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About Fireblocks
Fireblocks pioneers digital asset security, enabling businesses to securely manage cryptocurrencies across exchanges and wallets. You'll join a company trusted by top financial institutions, safeguarding over $10 trillion in transactions. We provide the robust infrastructure banks, fintechs, and Web3 companies need to operate safely in the digital asset economy. From secure asset transfers to embedded wallet solutions, Fireblocks simplifies complex blockchain interactions, powering over 550 million crypto wallets globally.
How We Work
At Fireblocks, we operate with a "Work where you're best" hybrid model, supported by a strong remote work program. Our global team works across diverse time zones, fostering independence and a shared commitment to getting things done. You'll find a supportive culture focused on vision and growth, with abundant professional development resources. We embrace diversity and inclusion, believing a varied workforce best serves our global client base, and encourage cross-functional exposure and mentorship opportunities. Expect a dynamic environment where you own problems and deliver end-to-end solutions.
Engineering at Fireblocks
Engineering at Fireblocks means crafting secure, scalable, and developer-friendly solutions for the digital asset space. You'll work with MPC-based Wallet Infrastructure and the Fireblocks Network, solving complex challenges in blockchain security. Our teams build native mobile SDKs for iOS (Swift) and Android (Kotlin), along with cross-platform frameworks like React Native. We leverage a diverse tech stack including Python, JavaScript, Bash, AWS, Kubernetes, Docker, and advanced monitoring tools like DataDog. You will tackle security-sensitive mobile software, key management, and cryptographic operations, always balancing technical excellence with real-world user needs.
Why Join Us
Shape the future of digital asset security, powering transactions for institutions like BNY Mellon and BNP Paribas.
Solve complex engineering problems in blockchain, cryptography, and scalable infrastructure.
Contribute to a company with over $1 billion in funding, valuing you with competitive compensation and equity.
Thrive in a remote-friendly environment that supports professional growth and continuous learning.
Work on a team that builds secure-by-default systems and impacts 550 million crypto wallets.
Benefits & Perks
Competitive salary and equity grants.
Generous and flexible Paid Time Off (PTO).
Paid parental leave and family forming reimbursement.
Premium medical, dental, and vision health coverage.
401(K) retirement plan.
Performance bonuses.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
Professional development resources, including technical bootcamps and industry conferences.