Apply📍 Philippines
- Proficiency in MS Excel is required.
- Candidates must have excellent communication skills.
- Fluency in English language
- Well organized and efficient.
- Excellent computer skills and the ability to learn new software packages.
- Possess a professional attitude and be a team player.
- Knowledge of telecom products and services is preferred.
- Ability to deal with unforeseen situations and come up with logical solutions to these problems without outside instruction.
- Review disconnect requests and determine the service to be disconnected.
- Confirm disconnects within contract and calculate ETL charges.
- Send disconnect confirmation emails to sales/customers.
- Answer customer billing questions regarding disconnects.
- Log Relocation/Upgrade orders from Contracts Admin.
- Review Install completed/Service Activation emails.
- Log all Relocation/Upgrade orders from Contracts Admin and review the order forms for any notes regarding the disconnect of the old location.
- Review Install completed/Service Activation emails from provisioning team to determine the service disconnect/bill end date of the old location.
- Send disconnect confirmation email for the old location to the customer.
- Log all products that need to be removed from the billing system for disconnecting service locations with appropriate bill stop dates.
- Provision Disconnect ASRs with Carriers.
- Update Landscape (In-House provisioning system) with cost end date as well as disconnect order details from Carriers.
- Schedule resources reclaim with the NOC for each disconnect order.
- Update network inventory report to clear slots for all circuits that are being disconnected.
- Maintain a disconnect audit report to ensure all steps are performed for each request.
- Provide weekly/monthly management reporting.
- Additional duties as assigned.
SQLCommunication SkillsMicrosoft ExcelRESTful APIsReportingData entry
Posted 1 day ago
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