Network Reclaim Analyst

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Requirements:

• Proficiency in MS Excel is required.
• Candidates must have excellent communication skills.
• Fluency in English language
• Well organized and efficient.
• Excellent computer skills and the ability to learn new software packages.
• Possess a professional attitude and be a team player.
• Knowledge of telecom products and services is preferred.
• Ability to deal with unforeseen situations and come up with logical solutions to these problems without outside instruction.

Responsibilities:

• Review disconnect requests and determine the service to be disconnected.
• Confirm disconnects within contract and calculate ETL charges.
• Send disconnect confirmation emails to sales/customers.
• Answer customer billing questions regarding disconnects.
• Log Relocation/Upgrade orders from Contracts Admin.
• Review Install completed/Service Activation emails.
• Log all Relocation/Upgrade orders from Contracts Admin and review the order forms for any notes regarding the disconnect of the old location.
• Review Install completed/Service Activation emails from provisioning team to determine the service disconnect/bill end date of the old location.
• Send disconnect confirmation email for the old location to the customer.
• Log all products that need to be removed from the billing system for disconnecting service locations with appropriate bill stop dates.
• Provision Disconnect ASRs with Carriers.
• Update Landscape (In-House provisioning system) with cost end date as well as disconnect order details from Carriers.
• Schedule resources reclaim with the NOC for each disconnect order.
• Update network inventory report to clear slots for all circuits that are being disconnected.
• Maintain a disconnect audit report to ensure all steps are performed for each request.
• Provide weekly/monthly management reporting.
• Additional duties as assigned.