Apply📍 Mexico, Colombia
- Strong gravitas and the ability to build relationships with senior & c-suite clients and customers, building trust in the accounts offering
- A team player with a client centric focus and possess the ability to build strong and effective working relationships with your teams and colleagues
- Past experience in managing large numbers of stakeholders
- You have a love of great creative and an appreciation of the craft it takes to deliver it well.
- You have meticulous attention to detail, establishing yourself as a safe pair of hands ensuring nothing falls through the cracks on the day-to-day management of the accounts
- You manage expectations well, being clear, accountable, and transparent with all agency, client and internal stakeholders involved
- Capable of thinking on your feet, and happy to challenge and question areas that could improve and to push back when necessary
- Good commercial acumen and financial management skills
- Experience in managing an account that has gone through a business transformation
- Competence in managing teams in a complex environment
- Accountable for, and owning customer/partnership relationships and revenue growth for the US/West
- Partnering with senior clients/partners to drive opportunity for growth, ensuring satisfaction and maintaining strong partnerships.
- Developing strong, respected relationships at a senior level across the group, to be able to confidently interact with clients and challenging them, when necessary, whilst maintaining a positive relationship
- Be the escalation point for partners for any issues with your teams, taking a problem-solving attitude and approach
- Working closely with the HODs to regularly review ways of working and drive the capabilities in efficiency and/or implementing new or adapted processes to continue to drive account excellence.
- Identify and collaborate with the business’ capabilities/verticals to convert business development and new business opportunities
- Identifying and farming opportunities with bespoke creative briefs, working in collaboration with project management teams, creative teams to deliver first class responses
- To be a key person in building the integration and adoption of OLIVER+ engagement models, capabilities & offering into the onsite teams/central teams as well as driving the strategic framework at the centre.
- Working closely with the regional leadership to act as a support in the development of the team and able to inspire and spot potential, leading by example, to motivate and inspire.
- Quarterly reporting to the business on your account plans, presenting financial, strategic and growth forecast.
- Working alongside finance, ops & regional partners to manage the dedicated staff utilisation, account P&L’s, reporting operational income, managing budgets & forecasting to the business on a quarterly basis and maintaining a target based GP across accounts aligned to KPI’s
- Financial management that ensures the team achieves accuracy in forecasting while driving and identifying additional opportunities.
- Successful implementation and onboarding of new accounts where applicable
- Supporting in deploying new WoW process & team members across accounts, identifying the correct resourcing requirements, and recruiting to build team growth
- Ensuring financial and contractual controls are in place for all accounts in accordance with the global processes.
LeadershipProject ManagementBusiness DevelopmentBusiness IntelligencePeople ManagementCross-functional Team LeadershipStrategyBusiness OperationsFinancial ManagementContent creationCommunication SkillsAgile methodologiesNegotiationAttention to detailOrganizational skillsPresentation skillsRelationship buildingProblem-solving skillsAccount ManagementFluency in EnglishReportingClient relationship managementCross-functional collaborationSales experienceMarket ResearchTeam managementStakeholder managementStrategic thinkingDigital MarketingFinancial analysisData analyticsCustomer SuccessBudget management
Posted 17 days ago
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