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JUMO

JUMO is a technology-driven company focused on providing innovative solutions, particularly in the software engineering domain, as evidenced by its multiple job openings for Software Engineers.

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Jobs at this company:

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🔥 Country Manager // Southern Africa
Posted 2024-11-27

📍 Zambia

🔍 Financial services

  • A Bachelor’s degree or equivalent from an accredited institution.
  • At least 8 – 10 years of deep commercial understanding & MNO experience.
  • Strong understanding of mobile money platforms and related business models.
  • A wide network in business and government in Zambia.
  • People management experience.
  • Regional exposure across Southern Africa.

  • Accountable for JUMO's success in Southern Africa.
  • Operationalise the country strategy for JUMO Zambia.
  • Engage with partners including capital providers and regulatory bodies.
  • Maximise JUMO ecosystem value and identify new opportunities.
  • Manage all new initiatives and projects.
  • Represent JUMO on relevant platforms in the country.
  • Collaborate with JUMO GNM & Group to deploy business models.

LeadershipAgilePeople ManagementStrategyCollaboration

Posted 2024-11-27
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🔥 Strategic Partnerships Lead // Ecosystems (Francophone)
Posted 2024-11-07

📍 Cameroon

🧭 Full-Time

🔍 Telecommunications and Financial Services

  • Bachelor’s Degree in Business, Finance, Economics, or Accounting.
  • High-level relationship management experience across various levels, with 5 years in Telecoms, Banking, or Corporate Finance.
  • Understanding of mobile network operators and mobile money as a revenue generator.
  • Fluent in English and French, with financial product knowledge.
  • Experience conducting business in Africa.

  • Develop and maintain relationships with MNO partners to align with JUMO's mission.
  • Monitor portfolio performance against KPIs to identify growth opportunities.
  • Collaborate with internal teams to meet legal, regulatory, and operational requirements.
  • Optimize partnerships for new market opportunities.

LeadershipProject ManagementBusiness DevelopmentData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentData analysisStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-11-07
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🔥 Customer Operations Specialist // Francophone
Posted 2024-11-07

📍 Côte d’Ivoire, Cameroon

🧭 Permanent

  • Tertiary qualification in Operations or Business Administration.
  • Minimum of 2 - 5 years in a customer-centric, relationship management role.
  • Strong track record in relationship management, research & insights gathering, and reporting.
  • Bilingual in English & French required.
  • Exposure to a call centre environment is advantageous.
  • Strong relationship management and communication skills.
  • People (customer) centric and a high level of integrity.
  • Project management skills and results-oriented approach.
  • Ability to multitask, prioritize, and manage time effectively.
  • Self-motivated with strong self-management skills.
  • Reporting, analytical, and logical skills.
  • Creative, solution-oriented, and able to take initiative.

  • Proactively drive operational efficiencies of the customer experience in line with company processes.
  • Identify opportunities for continuous service improvement and resolve issues using customer feedback and research.
  • Support and monitor partner customer touchpoints and train Call Centre Agents.
  • Build internal and partner stakeholder relationships for customer-centric decision making.
  • Initiate and drive projects to improve customer experience metrics.
  • Observe customer calls for insights to prepare reporting on trends.
  • Manage customer escalations within SLA and resolve issues internally.
  • Track technical incidents affecting customer experience and work with technical teams to resolve issues.
  • Assist in managing internal customer support systems.
  • Support integration of new Ecosystem Partners and Financial Service Providers.

Project ManagementData AnalysisProject CoordinationOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-07
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🔥 Customer Operations Support // CRB
Posted 2024-10-26

📍 Uganda, Zambia

🧭 Permanent

🔍 Fintech

  • 2 - 4 years working experience in a call center or customer service environment.
  • Experience in the CRB space is advantageous.
  • Customer centric mindset and solutions-oriented approach.
  • Ability to work independently and multi-task in a fast-moving environment.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office products, specifically Word and Excel.

  • Manage customer CRB clearance requests from various channels including walk-ins, calls, SMSes, and emails.
  • Provide appropriate solutions and follow-up calls for complete resolutions within SLA.
  • Create process reporting and capture loan data discrepancies.
  • Verify accuracy of KYC and Credit Bureau reports using internal tools.
  • Manage complaint escalations and ensure resolutions within SLA.
  • Extract insights from customer interactions for reporting.

Customer serviceMicrosoft Office

Posted 2024-10-26
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🔥 Customer Operations Specialist // SA
Posted 2024-10-26

📍 South Africa

🧭 Permanent

🔍 Fintech

  • Tertiary qualification in Operations or Business Administration.
  • Minimum of 2 - 5 years in a customer-centric relationship management role.
  • Exposure to call centre environment is advantageous.
  • Strong relationship management and communication skills.
  • People (customer) centric and high level of integrity.
  • Effective project management skills and results-oriented.
  • Ability to multitask, prioritize, organize, and manage time effectively.
  • Self-motivated with strong self-management skills.
  • Reporting, analytical, and logical thinking skills.
  • Creative, solution-oriented, and able to take initiative.

  • Proactively drive operational efficiencies of customer experience in line with company standards.
  • Identify opportunities for continuous service improvement based on customer feedback.
  • Support and train Call Centre Agents on product usage and customer queries.
  • Build relationships with internal and partner stakeholders for customer-centric decision making.
  • Initiate projects aimed at improving customer experience metrics.
  • Observe and report on customer call insights and trends for enhancement of customer experience.
  • Manage customer escalations and support queries within SLA.
  • Track and report technical incidents affecting customer experience, engaging with technical teams for resolution.
  • Assist in managing internal customer support systems.
  • Support coordination of new Ecosystem Partners and Financial Service Providers.

Project ManagementData AnalysisOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-10-26
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