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DNSFilter

DNSFilter is a technology company that specializes in providing DNS filtering solutions to enhance cybersecurity and network management.

Related companies:

🏢 Interface AI
🏢 Huntress
🏢 Transcarent

Jobs at this company:

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🔥 Marketing Operations Manager
Posted 2024-11-09

📍 US and Canada

🧭 Full-Time

💸 115000 - 130000 USD per year

🔍 DNS Security

  • 5+ years of experience in Marketing Operations or Revenue Operations.
  • Proficiency with Salesforce, HubSpot, and marketing automation tools.
  • Strong analytical skills for interpreting data and improving processes.
  • Experience managing lead processes with a focus on data hygiene.
  • Exceptional project management skills for cross-functional initiatives.
  • Outstanding communication and collaboration skills.

  • Design, implement, and refine marketing processes for lead generation.
  • Oversee optimization of marketing technology stack and integrations.
  • Support marketing teams in executing campaigns and managing segmentation.
  • Develop dashboards for tracking campaign performance and marketing ROI.
  • Ensure data hygiene and management of the Lead-to-Account lifecycle in Salesforce.
  • Collaborate with Sales and Customer Success to align data processes.

Project ManagementAgileSalesforceGoogle AnalyticsStrategyAnalytical SkillsCollaboration

Posted 2024-11-09
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🔥 Customer Experience Operations Manager
Posted 2024-11-09

📍 US and Canada

🧭 Full-Time

💸 95000 - 109000 USD per year

🔍 DNS Security

  • 5+ years of experience in customer experience, sales operations, or revenue operations.
  • Experience in high-growth tech companies.
  • Strong understanding of customer experience metrics like NPS and CSAT.
  • Hands-on experience with technologies such as CRM systems (Salesforce, HubSpot) and support tools (Zendesk).
  • Demonstrated success in optimizing CX workflows.
  • Strong analytical and problem-solving skills.
  • Excellent project management experience.
  • Strong communication skills with the ability to influence stakeholders.
  • Experience with SaaS or subscription-based business models.
  • Strong background in voice of the customer (VoC) programs.

  • Design, streamline, and optimize customer experience workflows.
  • Evaluate and manage Customer Success Management platforms and tools.
  • Develop dashboards for customer experience metrics and provide insights.
  • Map out customer journeys in collaboration with various teams.
  • Contribute to Revenue Operations strategy from a customer-focused perspective.
  • Capture and analyze customer feedback for continuous improvement.
  • Develop training programs and resources for customer-facing teams.

Project ManagementSalesforceTableauStrategyCommunication SkillsCollaboration

Posted 2024-11-09
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🔥 Vice President, Revenue Operations
Posted 2024-11-07

📍 US and Canada

🧭 Full-Time

💸 210000 - 240000 USD per year

🔍 DNS security and content filtering

  • 10+ years of experience in Revenue Operations, Sales Operations, or a related field.
  • At least 5 years in a leadership role with proven success in scaling revenue operations in high-growth tech environments.
  • Expertise in optimizing CRM systems (Salesforce, HubSpot, etc.) and marketing automation tools.
  • Experience in SaaS or recurring revenue business models with a deep understanding of unique challenges.
  • Familiarity with mergers and acquisitions, particularly in integrating revenue operations post-acquisition.
  • Strong background in data analysis, forecasting, and strategic planning.
  • Exceptional leadership and team-building skills with the ability to inspire cross-functional teams.
  • Deep understanding of sales, marketing, customer support, and customer success functions.
  • Excellent communication and stakeholder management skills.
  • Experience in developing revenue operations strategies from scratch in fast-paced environments.
  • Ability to operate at an executive level as well as manage day-to-day operations.

  • Develop and execute a comprehensive Revenue Operations strategy focused on data integrity, transformation, and cross-departmental alignment.
  • Optimize and refine lead-to-cash processes ensuring accuracy, efficiency, and clarity of data flow.
  • Evaluate and implement revenue-related tools and technology to drive efficiency and enable real-time reporting.
  • Develop frameworks for tracking and reporting on revenue performance and provide actionable insights.
  • Collaborate with Finance and executive leaders on data-driven revenue forecasts and growth scenarios.
  • Build and mentor a data-focused Revenue Operations team to drive data integrity and strategic analysis.
  • Act as a central point of coordination for Sales, Marketing, Support, Customer Success, and Finance.
  • Define KPIs across revenue-impacting functions and create dashboards for performance monitoring.
  • Design a comprehensive customer journey mapping strategy to enhance customer satisfaction and retention.
  • Develop and lead the AI and automation strategy for revenue operations.
  • Create a training and enablement strategy for cross-functional teams and ensure compliance with standards.

LeadershipData AnalysisSalesforceStrategyBusiness OperationsData analysisCollaboration

Posted 2024-11-07
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🔥 Vice President, Customer Experience
Posted 2024-11-07

📍 United States, Canada

🧭 Full-Time

💸 230000 - 270000 USD per year

🔍 Cybersecurity

  • 12+ years of experience managing Customer Success and Customer Support teams.
  • Proven ability to ramp implementation and support teams systematically.
  • Proven success leading post-sales teams for high-growth B2B and B2B2C SaaS businesses.
  • Experience servicing diverse customer segments including channel and enterprise.
  • Desire to build teams, processes, systems, and culture.
  • Strong leadership presence and collaboration skills.
  • Understanding of servicing a technical audience and developing customer journey lifecycles.
  • Familiarity with various success-enablement technologies.
  • Experience maintaining and measuring departmental KPIs.
  • Ability to work mostly in an EST time zone environment.
  • Willingness to travel 15-25% for company events.

  • Develop, implement and execute a strategy for delivering world-class customer success, support, and digital experience.
  • Own key operational metrics like churn and revenue.
  • Scale a newly formed Customer Experience organization.
  • Evaluate existing strategy and implement necessary adjustments.
  • Collaborate with Go-to-Market and Product Development to communicate the voice of the customer.
  • Lead the company's global Customer Experience organization, including onboarding, adoption, success, and support.
  • Ensure delivery of customer success/support to meet net retention goals.

LeadershipCybersecurityProduct DevelopmentStrategy

Posted 2024-11-07
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🔥 Tier 2 Technical Support Engineer - Australia
Posted 2024-11-07

📍 Australia

🧭 Full-Time

💸 45000 - 55000 USD per year

🔍 DNS security and content filtering

  • 5+ years of experience in a SaaS Technical Support role.
  • 2+ years of experience as an MSP Support Engineer.
  • Technical competence in networking, routing, DNS, and TCP/IP protocols.
  • Proven experience in a technical support role, focusing on DNS filtering or network security products.
  • Excellent customer service skills and ability to communicate complex concepts to non-technical users.
  • Strong problem-solving skills and ability to work independently under pressure.
  • Familiarity with ticketing systems and CRM tools.
  • Experience providing technical support to enterprise customers.

  • Provide exceptional support to our growing customer base via chat, email, and phone.
  • Respond to support tickets and educate customers to effectively resolve their issues.
  • Become an expert with the DNSFilter product and its functionalities.
  • Serve as a liaison between customers and our development/product teams, replicating and reporting on feature requests and bugs.
  • Proactively improve customer experience and escalate tickets as needed.
  • Assist Tier-1 Support Engineers with advanced issues.

CiscoMicrosoft AzureAzureCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer service

Posted 2024-11-07
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