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CCC Intelligent Solutions is a leading technology company helpi ng to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.       Our advanced  capabilities in AI, IoT, telematics, blockchain, data,  and analytics drive continual innovation across our platform,  as we work to  advance the multi-trillion -dollar P&C insurance economy’s digital transformation.       At CCC, our mission is to keep people’s lives moving forward when it matters most .  Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.

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🔥 Remote Senior Customer Service Representative
Posted about 14 hours ago

📍 United States of America

🧭 Full-Time

💸 20.5 USD per hour

🔍 P&C insurance economy

  • No prior insurance or automotive experience is required as training will be provided.
  • High school diploma required; some college is preferred.
  • 3 years of prior customer service experience required.
  • Strong verbal and written communication skills.
  • Self-motivated with the ability to multi-task.
  • Excellent mathematical and analytical skills.
  • Exceptional organization skills with attention to detail.
  • Possess a positive attitude and desire to provide outstanding customer service.
  • Strong technical aptitude.
  • Ability to work independently in a quiet, professional home environment free of distractions.
  • High-speed internet connection (DSL or cable modem) with specified minimum speeds.

  • Establish fair market value of vehicles to assist insurers with claim settlement.
  • Update vehicle information and determine availability and pricing of vehicles.
  • Perform some outbound calls to dealerships and adjusters (non-sales related).
  • Maintain relationships with automobile dealers and claim adjusters.
  • Provide supplemental research as requested.
  • Adhere to attendance, production, quality, and other metric standards.

Analytical SkillsCustomer service

Posted about 14 hours ago
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