- Support client initiatives such as reporting, quality assurance checks, and audits to help Strategic Accounts deliver consistent outcomes
- Partner with Strategic Account Managers (SAMs) to process location adds, cancellations, and transfers
- Maintain accurate Salesforce records, including account hierarchies, contact details, account classifications, and custom fields
- Monitor details and deadlines across multiple requests at once
- Spot operational inefficiencies and escalate issues with clear context and supporting data
- Assist with ad-hoc projects and initiatives as assigned by Strategic Accounts leadership
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