Talkspace

👥 251-500💰 $300,000,000 Post-IPO Equity almost 4 years agoMental HealthTherapeuticsConsultingmHealthInsurTechHealth Care📈 Public Company
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Talkspace is a digital therapy platform that connects individuals with licensed therapists through a convenient online interface, making mental health support accessible to everyone.

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🧭 Full-Time

💸 120000.0 - 130000.0 USD per year

🔍 Employee Benefits, Healthcare

  • 5+ years of B2B sales experience, with a proven track record of success in selling to the mid-market segment (500-2,000 employees) at a national level, preferably in SaaS, healthcare, or employee benefits sectors.
  • Expertise in managing a complex sales cycle, from lead generation to closing deals.
  • Strong understanding of employee benefits, mental health, wellness programs, or corporate healthcare solutions is highly preferred.
  • Exceptional consultative sales skills with the ability to engage and build relationships with C-suite executives and senior decision-makers.
  • Experience using CRM tools, especially Salesforce, to track and manage sales activities.
  • Results-oriented with a proven ability to consistently meet or exceed sales quotas and objectives.
  • Self-motivated, highly organized, and capable of working independently in a fast- paced, remote environment.
  • Excellent communication and presentation skills, with the ability to effectively articulate complex solutions to a diverse audience.
  • Willingness to travel as needed (up to 25-30% of the time).
  • Take ownership of your sales territory, focusing on Mid-Market accounts with a national scope. Develop and execute sales strategies to drive revenue growth in alignment with Talkspace’s business objectives
  • Identify, target, and prospect potential clients across various industries, leveraging inbound leads, outbound outreach, and networking.
  • Engage with senior decision-makers (HR leaders, C-suite executives, benefits managers, and other key stakeholders) to understand their organizational needs and provide tailored mental health solutions through Talkspace.
  • Manage the full sales process, from prospecting and lead qualification to negotiating and closing contracts. Ensure a smooth handoff to the customer success and implementation teams.
  • Maintain and manage a robust pipeline of opportunities in Salesforce, forecast accurately, and meet/exceed sales targets. Provide regular updates on progress, obstacles, and key wins.
  • Work closely with Marketing, Customer Success, and Product teams to align on messaging, client needs, and deliverables.
  • Stay informed on industry trends, competitor activity, and evolving customer needs to position Talkspace as a thought leader and trusted partner.
  • Develop and maintain long-term, strategic relationships with key stakeholders and decision-makers, ensuring clients’ continued satisfaction with Talkspace’s services.
Posted 1 day ago
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💸 50000.0 - 60000.0 USD per year

🔍 Healthcare

  • General Equivalency Diploma (GED) or High School Diploma required.
  • Minimum of 1-2 years working in the Healthcare industry required, preferably within a support role centered around use of Zendesk CRM.
  • Knowledge of and ability to comply with PHI and HIPAA guidelines when working with sensitive material, required.
  • Ability to multi-task in various systems + programs.
  • Excellent written and verbal communication skills.
  • Strong critical thinking and investigatory skills.
  • Ability to work independently, as this is a remote team, and maintain consistent communication with Supervisor.
  • Process intake for all requests for medical records (internal and external), recording all requests within our internal ticketing system and assessing for completeness.
  • Retrieve documentation from third party portals (fax, hard mail); communicate with third party vendors as necessary to ensure complete and accurate document retrieval.
  • Review all authorization requests forms and required documentation; handle all necessary follow-up correspondence related to the fulfillment of each  request.
  • Identify the client account associated with the records request, and surface information, along with the reviewed request, to auditor(s).
  • Log and track all record requests within Zendesk, ensuring all requests are satisfied within the requestor’s desired receipt date.
  • Responsible for the creation and management of all HIM standard operating procedure documentation within our internal knowledge base (Confluence).
  • Maintain knowledge of and adhere to all HIPAA, confidentiality and compliance regulations, rules, guidelines, policies, and procedures.
  • Handle external communication for all incoming requests for records, including the management of our fax (Consensus) and hardmail (Records Force) systems.
  • Provide assistance and direction to all requesters by explaining the process for obtaining medical records while providing exceptional customer service.
  • Assist requesters with checking the status of requests for medical records and providing periodic updates.
  • Keep up with business updates to ensure the assistance provided to clients is accurate.
  • Attend all department meetings, coaching sessions, 1:1s, etc., as scheduled.
  • Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed.
  • Performs other related duties as assigned.
Posted 1 day ago
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🔥 Senior Payroll Analyst
Posted 15 days ago

💸 80000.0 - 95000.0 USD per year

  • 4+ years of payroll experience required (6+ years preferred) with some experience in companies under 1k employees
  • 1+ years of payroll experience in a publicly traded company
  • 1+ years of payroll experience with processing non-exempt payroll
  • Previous experience implementing relevant systems and processes to serve a high growth environment.
  • Proficiency in multiple payroll and HRIS systems (i.e, BambooHR, ADP, Workday).
  • Comprehensive knowledge of regulations, payroll taxes, and labor code for multi-state organizations a plus
  • Outstanding attention to detail to analyze and draw conclusions from payroll data.
  • Service oriented individual with great verbal and written communication skills.
  • Ability to act with discretion in managing confidential information.
  • Adaptable in a changing environment, and able to manage moving priorities, projects, clients, and payroll systems.
  • FPC or CPP certification preferred, but not required.
  • Process, through our PEO’s, bi-weekly payrolls for US and process semi-monthly payrolls for Puerto Rico, our Therapist network and our corporate payroll.
  • Support Sr. Payroll Manager during payroll system implementation into a non-PEO system with a go-live date of 1/1/2026.
  • Audit data to identify and resolve discrepancies before, during and after payroll processing cycles.
  • Identify necessary off-cycle payroll runs for Sr. Payroll Manager to process.
  • Identify when issues require escalation to Sr. Payroll Manager, as well as improvements to current practices and policies.
  • Provide day-to-day support and issue resolution related to payroll, timekeeping for internal employees and people managers.
  • Maintain electronic payroll files orderly, every pay period by entity, by pay date in real time, in order to be audit ready at any moment.
  • Project manage special payroll initiatives as assigned by the Senior Manager such as documenting payroll process procedures and process improvements.
  • Partner with People Operations to ensure all new hires and payroll related changes are adequately accounted for.
  • Ensure SOX compliance on all aspects of payroll processing, including documentation, testing and audit support.
  • Build strong relationships with our internal employees and people managers to maintain relationships and keep an ear to the ground to help identify needs.
  • Maintain accuracy and ensure compliance with all federal, state, local, and regulatory requirements.
Posted 15 days ago
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🔥 Account Manager, Payer
Posted 21 days ago

💸 105000.0 - 115000.0 USD per year

🔍 Healthcare

  • Minimum of a Bachelor’s degree.
  • Familiarity with behavioral health landscape (such as EAP and behavioral health/ payer, provider, patient roles).
  • 3+ years healthcare experience preferred, health plan / payer experience a plus.
  • Project management/ Implementation experience.
  • Ability to manage multiple complex projects/ implementations simultaneously with competing priorities.
  • Implementation and account management responsibilities include being the primary Talkspace representation to the client (post-sale) and ensuring all required resources and departments within Talkspace are aligned on the same goals, timelines and deliverables to achieve and maintain success.
  • Implementations include new products, new populations and new services for customers already contracted and may be done as a primary lead or  to support broader Implementation and Account Management team efforts.
  • Maintain detailed project plans that are both client facing and internal working documents.
  • Problem solving and  risk management during implementation and ongoing  during customer lifecycle.
  • Ongoing customer relationships and successful account management for a designated book of business.
  • Creative and collaborative marketing focus to achieve and maintain ideal levels of user participation within various customer types and models.
  • Establishing ongoing account strategies and regular reporting to internal and external stakeholders on progress toward targets.
  • Have a clear understanding of business requirements and priorities from the client’s perspective and translate those to action within Talkspace across the various business areas. This may include contracts and collateral implementation, document preparation, review, and negotiation.
  • Preparation and presentation of annual renewals to clients, including positioning a variety of financial arrangements when beneficial; as well as developing new channels with clients and expanding into new populations (e.g. other divisions within a current health plan).
  • Perform other related duties as assigned.
Posted 21 days ago
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💸 65000.0 - 70000.0 USD per year

🔍 Healthcare

  • 2+ years of experience in accounting, bookkeeping, or accounts receivable role
  • Experience in Netsuite with following specialization: Customers updated, Monthly Invoicing, Cash Applications, necessary Journal Entries and Month End Reconciliations
  • Experience with Looker or Tableau required
  • Strong Excel / SQL skills
  • Healthcare experience a plus
  • BA/BS degree in Accounting, Finance, Business or other quantitative focus preferred
  • Ability to work well in high pressure situations in order to meet deadlines.
  • High degree of accuracy, attention to detail
  • Manage accounts receivable process, including generating and sending invoices to our enterprise clients
  • Work with business development team to ensure all new or modified contract terms for enterprise clients have been communicated and are accurately reflected in billing system
  • Research and resolve payment discrepancies and monitor customer account details for non-payments, delayed payments and other account irregularities
  • Follow up on, collect and appropriately allocate payments to our enterprise customer balances
  • Generate and review AR aging
  • Analyze transactions, events, and circumstances that caused changes in the company’s assets and liabilities.
  • Prepare general journal entries and provide a complete record of each transaction or other event that transpired in a given accounting period
  • Prepare adjusting entries necessary to achieve proper matching of revenues and expenses when determining net income for the current period
  • Prepare monthly account reconciliations and maintain supporting schedules and work papers
  • Assist auditors in performing quarterly and annual audits by providing audit schedules that tie with the ledger accounts
  • Interact directly with external auditors to provide answers and clarifications to any audit questions pertaining to a specific account
  • Address adhoc requests as needed
Posted 27 days ago
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💸 50000.0 - 60000.0 USD per year

🔍 Healthcare

  • Proficiency with Excel or similar spreadsheet tools.
  • Basic familiarity with tools like Jira or Confluence is helpful.
  • Excellent attention to detail with strong organizational and communication skills.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • Assist with tracking and managing progress on claims health initiatives.
  • Support configuration tasks and conduct basic eligibility testing for Behavioral Health plan members.
  • Help maintain internal systems and spreadsheets to monitor process metrics.
  • Assist in the process and troubleshooting of weekly/monthly member and account level files.
  • Work alongside Product, Sales, and Client Support teams to support effective implementation efforts.
  • Assist in compiling data for monthly reporting and analysis.
  • Assist Implementation Manager in successfully launching and maintaining Behavioral Health and EAP plans.
  • Provide support in troubleshooting emerging issues by coordinating with internal teams.
  • Help schedule and document tasks related to EFT/ERA setups with Finance and Revenue Cycle teams.
  • Perform other related duties as assigned to ensure the smooth operation of payer initiatives.
Posted 29 days ago
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🔥 IT Audit Manager
Posted about 1 month ago

🧭 Full-Time

💸 110000.0 - 130000.0 USD per year

🔍 Healthcare

  • 4-7+ years of SOX (IT-related) audit or compliance experience.
  • 2+ years of people management
  • Bachelor’s degree in IT, Business, or related field.
  • Professional Designation: Certified Information Systems Auditor (CISA), CIA or an equivalent IT designation is preferred.
  • Strong process analysis, risk and control identification, negotiation and problem solving skills
  • Strong project management skills.
  • Ability to build and maintain solid relationships across multiple levels of
  • management including communicate with external auditors/consultants
  • Knowledge of IT security and infrastructure.
  • Experience in organizations that use cloud-based/SaaS business systems, build SaaS products, and use agile software development methodology.
  • Ability and willingness to be hands-on and dive into details of specific software systems, permissions, data models, and integrations.
  • Working knowledge of information security and computer network, server, database, and user access technologies.
  • Strong understanding of SOX processes including ability to design and execute SOX test plans, assist with remediation efforts, and properly document testing results.
  • Significant knowledge of information technology processes, controls, regulatory frameworks and control requirements, such as SOX, COBIT, PCI Data Security Standards, and Data Privacy and Protection legislation.
  • Experience with AuditBoard is preferred.
  • Experience with Netsuite is preferred.
  • Experience in the healthcare industry is preferred.
  • Perform ongoing assessments of business systems, software development and IT operations to identify control gaps and risk areas.
  • Assist in the documentation of internal control processes.
  • Create audit work programs for technology related items to improve internal documentation.
  • Streamline tracking and reporting on risk mitigation and remediation to provide more visibility to stakeholders.
  • Perform and/or review internal testing of IT-related controls and follow up with process owners to resolve issues.
  • Drive the collection and delivery of information to co-sources resources and external auditors in a timely manner.
  • Serve as a trusted advisor on compliance issues relating to product and business systems.
  • Recommend changes to controls, processes, and procedures to ensure data integrity and security and improve operational efficiency and appropriate suggestions to achieve the improvements.
  • Perform testing of IT general and application controls relevant for SOX compliance.
  • Prepare appropriate documentation (e.g. narratives, flowchart/placemats, control matrices, segregation of duties analyses, audit reports, etc.) in support of audit work performed.
  • Assist in the follow-up on internal audit recommendations to ensure implementation.
  • Comply with auditing standards, follow good business practices, and efficiently utilize audit resources.
  • Collaborate closely with the team on the development of the annual audit program, including Enterprise Risk Management efforts.
  • Partner with internal stakeholders to aid in audit efficiency and effectiveness.
  • Align with external auditors to design ways of meeting compliance objectives that fully address concerns while minimizing costs to the business.
  • Actively seek standardization and automation, apply, and implement best practices for managing internal controls and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessment, and review procedures.
  • Assist in the coordination and tracking of internal/external testing of controls and track the status of gaps and remediation actions.
  • Deliver adequate and timely reporting on the internal control framework and control deficiencies to ensure appropriate communication, documentation, escalation to business partners, senior leadership and audit committee.
  • Work collaboratively with business and process owners to implement and monitor remediation efforts that result from internal control assessments, ensuring the effective implementation of corrective action.
  • Performs other related duties as assigned.
Posted about 1 month ago
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🔥 Internal Controls Analyst
Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 80000.0 - 100000.0 USD per year

🔍 Mental Health Tech

  • 1-3 years SOX experience
  • Bachelor’s degree in Finance or Accounting
  • Experience in a Big 4 accounting firm preferred
  • Experience in implementing COSO control frameworks
  • Create audit work programs
  • Perform testing of business controls
  • Serve as advisor on compliance issues
  • Recommend control changes
  • Prepare documentation to support audits
  • Follow up on internal audit recommendations

Project ManagementRisk Management

Posted about 1 month ago
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📍 United States, Canada

🧭 Full-Time

💸 80000.0 - 95000.0 USD per year

🔍 Healthcare

  • 3+ years professional experience in business operations or product
  • 2+ years experience in the healthcare industry
  • Familiarity with revenue cycle and claims management
  • Proficiency in Excel/Spreadsheets, Jira, and Confluence
  • Experience in a fast-paced environment
  • Build and maintain organizational systems for claims health initiatives
  • Coordinate internal configuration and eligibility testing
  • Partner with product management and sales for successful implementations
  • Support data science needs and monthly reporting
  • Troubleshoot issues with Client Support and Payor Success teams
  • Guide EFT/ERA setups with Finance and Revenue Cycle teams

Data AnalysisProduct ManagementJiraBusiness OperationsConfluence

Posted about 2 months ago
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🔥 Full Stack Engineer
Posted 2 months ago

📍 New York, NY

🧭 Full-Time

💸 110000.0 - 130000.0 USD per year

🔍 Mental health services

  • 2+ years of experience working with NodeJS, React, Javascript, CSS3, and HTML5.
  • 2+ years implementing web and server applications.
  • Experience building and maintaining scalable RESTful and/or GraphQL APIs.
  • Experience with automated testing and TDD.
  • Experience with Ruby and Rails is a plus.
  • Experience with Ionic is a plus.
  • Contribute reliable code across all phases of the development lifecycle.
  • Collaborate on product specifications and operational feasibility.
  • Propose projects to address technical debt.
  • Ensure a balance between good coding practices and rapid value delivery.
  • Write test scripts and SQL queries, and utilize automation tools across the full stack.
  • Manage projects from infrastructure to backend and frontend.
  • Oversee contributions through peer review, testing, deployment, and monitoring.

GraphQLNode.jsSQLJavascriptReactRESTful APIs

Posted 2 months ago
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