- Serve as the primary point of contact for customer inquiries.
- Investigate and resolve client issues, escalating when necessary.
- Assist clients with onboarding and address technical/operational challenges.
- Conduct training sessions and provide educational resources.
- Maintain records of client interactions and generate reports.
- Cultivate strong client relationships and identify opportunities to enhance their experience.
- Collaborate with cross-functional teams for operational improvement.
- Ensure compliance with regulatory requirements and internal policies.
- Network in the payments industry to create future growth opportunities.
Microsoft OfficeHubSpotGoogle Workspace