n8n

👥 51-100💰 $5,000,000 Series A about 1 year agoSaaS💼 Private Company

n8n is a leading workflow automation platform designed for technical teams, enabling seamless integration with various apps and APIs, while incorporating AI into business processes. Founded in 2019, the company has a diverse team of over 45 members and is recognized for its open-source approach, robust community engagement, and impressive funding. With a focus on empowerment and transparency, n8n promotes a remote-first culture and offers competitive benefits to foster professional growth and work-life balance.

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Jobs at this company:

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🔥 Junior/Mid-level Support Engineer (L1 Support)

Posted 16 days ago

🧭 Full-Time

🔍 Software Development

🔧 Requirements

At least 1 year of support engineering experience, preferably at a fast paced team
Basic knowledge in Javascript, networking concepts like DNS, HTTP/HTTPS, and TCP/IP
Familiarity with web development tools and technologies such as web servers and debugging tools
experience in handling Administrative and Billing related queries (invoice analysis, account changes, product queries, etc.)
support processes know-how (handle tickets, understand requests, read through the lines)
Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success.
Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively.
Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met.

💡 Responsibilities

70% support our community and enterprise customers
5% cross-team work (pairings, learnings, escalation management, etc.)
10% self improvement (study, courses, tinkering with product)
15% work on projects and initiatives

Posted 16 days ago

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