Zone & Co

Zone & Co is a leading NetSuite Solution Provider and SuiteCloud Developer that specializes in optimizing order-to-cash processes for high-growth companies. Their flagship product, ZoneBilling, offers an all-in-one, agile billing and revenue management solution tailored for NetSuite users.

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🔥 Frontline Support Analyst

Posted 2024-11-07

📍 Czechia

🔍 SaaS, ERP

Proven customer service expertise in a client-facing role.
Minimum 3 years of experience with NetSuite and technical support.
Proficient in Zendesk and JIRA.
Excellent written and verbal communication skills.
Friendly, confident, and professional demeanor.
Strong attention to detail and problem-solving abilities.
Full NetSuite certification or active pursuit of certification.
Bachelor’s degree in business, finance, computer science, or related field.
Familiarity with ERP systems, particularly NetSuite.

Manage incoming technical support incidents, requests, and changes.
Oversee a personal ticket queue, ensuring timely resolutions and adherence to SLAs.
Maintain proactive communication with customers, providing consistent updates.
Escalate complex issues to Backline Support or relevant teams as needed.
Deepen knowledge of at least two primary product lines for enhanced support.
Take ownership of support incidents from initiation to resolution.
Utilize Zendesk and JIRA for accurate ticket documentation and tracking.
Conduct client calls to resolve technical incidents professionally.
Educate customers on product features and best practices.
Collaborate with cross-functional teams to relay customer feedback for product improvements.
Assist in onboarding new customers for a smooth transition.

JiraCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detail

Posted 2024-11-07

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🔥 Product Support Manager, APAC

Posted 2024-11-07

📍 Philippines

🔍 SaaS

Exceptional communication and problem-solving skills.
Strong attention to detail and organizational abilities.
3+ years of technical support experience with a focus on escalations.
Bachelor's degree in a related field and proficiency in NetSuite.
Experience in team management or mentoring, with a customer-centric mindset.
Basic understanding of programming concepts and a commitment to continuous learning.

Lead and manage the Support Analysts team for high-quality service delivery.
Oversee the case queue and prioritize resources effectively.
Assist with complex issues and mentor Support Analysts.
Monitor team performance against KPIs and prepare reports for management.
Conduct regular team meetings and facilitate training sessions.
Collaborate with cross-functional teams for smooth customer transitions.
Gather customer feedback to inform product improvements.
Ensure compliance with company policies and promote a customer-centric approach.

LeadershipProject ManagementPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsCollaborationAttention to detail

Posted 2024-11-07

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🔥 Technical Project Manager

Posted 2024-11-07

📍 United States

🔍 Fintech

Bachelor's degree in business, finance, or a related field.
Preferred PMP certification or equivalent.
3+ years of project management experience in fintech, including resource allocation.
Thorough understanding of fintech software and SaaS solutions.
Excellent communication skills for conveying complex concepts.
Proficiency in managing multiple projects with exceptional organizational skills.
Strong problem-solving and analytical abilities, with attention to detail.
Proven track record in managing complex projects within budget and timelines.
Effective leadership and team management skills, inspiring cross-functional teams.
Proficient in project management tools and software.
Deep understanding of SaaS-based fintech solutions and industry best practices.
Familiarity with Waterfall methodology and Agile principles.
Experience overseeing risk management and software implementation.
Ability to interpret Statements of Work and Project Blueprints.
Familiarity with ERP and CRM applications like NetSuite.

Oversee multiple projects simultaneously, making sure they stay on track, within budget, and meet all requirements.
Serve as the primary contact for clients, building strong relationships and ensuring clear communication throughout the project lifecycle.
Define project objectives and collaborate with internal teams for seamless integration and implementation of fintech solutions.
Provide training and support to clients to ensure successful adoption and satisfaction.
Conduct regular project meetings and keep stakeholders updated on progress, challenges, and successes.
Identify potential risks and implement strategies to mitigate them, ensuring high-quality deliverables.
Maintain comprehensive project documentation to support transparency and accountability.

LeadershipProject ManagementAgileOracleCommunication Skills

Posted 2024-11-07

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🔥 VP Sales, APAC

Posted 2024-11-07

📍 Australia

🔍 SaaS, fintech

Proven leadership with 8-10 years of experience leading high-performing sales teams in the SaaS or fintech space.
A history of scaling companies in the $30-100M revenue range with a growth mindset.
Strategic vision to develop and execute ambitious sales strategies.
Exceptional people skills with expertise in recruiting, training, and leading remote teams.
Tech-savvy with advanced proficiency in CRM tools like Salesforce and deep understanding of cloud-based solutions.
Strong analytical abilities to drive decision-making and improve sales performance.
Excellent communication skills with the ability to build and maintain remote client relationships and negotiate high-stakes deals.

Spearhead the creation and execution of an aggressive sales strategy aimed at driving market disruption and capturing high-growth opportunities.
Recruit, train, and empower a top-performing remote sales team, fostering a culture of accountability and excellence.
Drive revenue growth by utilizing data-driven insights to consistently exceed sales goals and maximize profitability.
Identify and capitalize on new business opportunities, creating strategic partnerships to expand Zone & Co's fintech SaaS footprint.
Build and maintain strong relationships with key clients to enhance satisfaction and foster long-term loyalty.
Implement innovative sales processes and tools to drive operational efficiency and scalability.
Collaborate with marketing, product, and customer success teams to align strategies and enhance business performance.
Use advanced analytics to inform decision-making, optimize tactics, and ensure continuous growth and market adaptability.
Ensure all sales activities comply with regulatory standards and company policies while mitigating risks.
Inspire the sales team to innovate and excel, setting ambitious performance goals that drive results.
Represent Zone & Co as a thought leader in industry forums, contributing to brand visibility and reputation.

LeadershipSalesforceStrategyCommunication SkillsCollaborationNegotiation

Posted 2024-11-07

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🔥 VP Sales, North America

Posted 2024-10-05

📍 United States

🧭 Full-Time

🔍 Software-as-a-Service (SaaS)

Bachelor's degree in Business Administration, International Business, or a related field; Master's degree preferred.
Proven track record in optimizing sales teams and scaling companies within the $30-100M revenue range.
Minimum 10 years of senior sales management experience in SaaS.
Familiarity with SaaS sales methodologies like MEDDPIC.
Proficiency in CRM platforms (SalesForce) and sales management tools.
Familiarity with financial processes and accounting preferred.
Exceptional leadership capabilities in recruitment, training, and managing sales teams.
Excellent communication skills; fluency in multiple languages is advantageous.
In-depth understanding of SaaS business models and international sales techniques.
Strong interpersonal skills and high standards of integrity.

Achieve North American ARR targets through strategic execution.
Develop data-driven sales strategies to enter new markets.
Mentor and manage the sales team for target achievement and customer satisfaction.
Manage forecast accuracy and pipeline reporting.
Lead multi-product sales and optimize upsell opportunities.
Collaborate with Marketing and Product Development on initiatives.
Represent Zone at industry events to enhance brand awareness.

LeadershipOracleSalesforceProduct DevelopmentStrategyCommunication SkillsCollaboration

Posted 2024-10-05

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🔥 Scrum Master

Posted 2024-09-30

📍 Czechia

🔍 SaaS

Certified Scrum Master (CSM) or equivalent certification preferred.
Proven experience leading multiple agile teams.
Basic knowledge of software development methodologies and technologies.
Familiarity with NetSuite SuiteApps and development processes is a plus.
Strong communication skills with technical and non-technical stakeholders.
Excellent organizational skills for managing multiple tasks.

Lead daily stand-ups, sprint planning, retrospectives, and product demos.
Guide team members in agile principles and encourage experimentation.
Work closely with product owners to prioritize and refine the product backlog.
Identify and remove impediments to team progress.
Analyze team velocity and prepare progress reports for stakeholders.
Build a collaborative team culture and resolve conflicts.

Software DevelopmentAgileSCRUMCommunication Skills

Posted 2024-09-30

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🔥 Functional Consultant

Posted 2024-09-26

📍 Canada

🧭 Full-Time

🔍 Fintech

Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
2-3 years of experience in a functional consulting role, ideally within the fintech industry.
Proven experience with enterprise software implementation projects (e.g., ERP, CRM, or other business applications).
Strong understanding of business processes with the ability to analyze and document complex requirements.
Excellent project management, communication, and client-facing skills.
Ability to work both independently and collaboratively in a fast-paced environment.
Sharp analytical thinking, problem-solving abilities, and attention to detail.
Strong organizational skills with the ability to meet tight deadlines.
Professional communication skills, both written and verbal.

Gather and analyze customer business requirements to create functional specifications and user stories.
Collaborate with technical teams to design, configure, and deliver tailored solutions that meet client needs.
Conduct product demonstrations and training sessions to ensure successful solution implementation.
Assist in testing and quality assurance to confirm solutions are error-free and meet client expectations.
Provide ongoing customer support, troubleshooting issues, and implementing enhancements as required.
Stay informed on industry trends, best practices, and emerging technologies to maintain expertise in the domain.
Communicate effectively with customers and internal teams to manage expectations and meet project milestones.
Document processes, configurations, and customizations for internal and client reference.
Participate in pre-sales activities such as solution presentations and proposal development.

Project ManagementBusiness AnalysisData AnalysisData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-26

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🔥 Senior Account Executive

Posted 2024-09-20

📍 United Kingdom

🔍 SaaS

5-7 years of experience selling SaaS software, preferably in an upper/mid-market sales or solution consultant role.
Experience selling recurring billing or order-to-cash software solutions is advantageous.
Ability to align technology solutions to complex business problems involving multiple stakeholders.
Experience selling into the Finance C-Suite.
Demonstrated ability to create new opportunities and exceed sales quotas.

Achieve aggressive sales targets, consistently meeting and exceeding sales goals.
Utilize value-selling techniques to create and close new sales opportunities.
Identify and qualify new opportunities through outbound efforts and partnerships.
Focus on high-value clients with revenues of $20M-$300M.
Manage the complete sales cycle from introduction to contract negotiation.
Collaborate with other teams to generate leads and drive results.
Identify decision-makers, understand organizational structures, and manage sales cycles effectively.
Align product solutions with complex business challenges.

Business DevelopmentStrategyFinancial ManagementBusiness developmentStrategic ManagementCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-20

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🔥 Senior Account Executive

Posted 2024-09-20

📍 United States

🧭 Full-Time

🔍 SaaS

5-7 years of experience selling SaaS software, preferably in the upper/mid-market either in a sales or solution consultant capacity.
Experience selling recurring billing software or order to cash software solutions is a plus.
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking to solve customer issues.
Experience selling into the Finance C-Suite.
Demonstrated ability to create new opportunities and consistently exceed quota attainment.

Achieve Aggressive Sales Targets: Consistently meet and exceed monthly, quarterly, and annual sales targets and revenue goals across multiple products.
SaaS Solution Selling: Create and close net new sales opportunities using value-selling techniques.
Pipeline Development: Identify and qualify new opportunities through outbound sales efforts, personal networks, and existing/net new Zone partnerships. Drive new business by qualifying and closing inbound leads.
High-Value Client Focus: Target high-tech companies with revenues of $20M-$300M, building pipelines in these and other potential verticals.
Full Sales Cycle Management: Manage the sales cycle from initial introduction to negotiating pricing and contract terms. Collaborate with Zone Solution Consultants for product demos and facilitate knowledge transfer to the Professional Services team for successful project execution.
Cross-Functional Collaboration: Work closely with marketing, sales, product, and professional services teams to generate leads, create opportunities, and deliver results.
Strategic Selling: Identify key decision-makers and champions, understand organizational structures, and run thorough and well-executed sales cycles. (Knowledge of MEDDIC sales methodology is a plus.)
Align Solutions to Business Problems: Position Zone product solutions to address complex, multi-level stakeholder business challenges.

Business DevelopmentStrategyBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-20

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🔥 Product Owner

Posted 2024-09-20

📍 United Kingdom

🔍 SaaS

Bachelor’s degree in Business, Finance, Engineering, or a related field.
5+ years of product management experience, particularly in integration projects.
Strong knowledge of agile methodologies and product management tools (e.g., Jira, Confluence).
Proven ability to lead cross-functional teams, manage complex projects, and navigate a remote environment.
Experience with market analysis, strategic planning, and FP&A processes, including financial planning, forecasting, and budgeting.
Familiarity with cloud ERPs, CRMs, and related platforms is a plus.

Develop and execute a comprehensive integration plan for Solution 7, ensuring alignment with Zone & Co.'s overall strategy.
Work with stakeholders from GoToMarket, Services, and Customer Success to coordinate product feature integration.
Implement agile methodologies to manage the product lifecycle, from backlog grooming to sprint planning and product release management.
Act as the primary contact for integration-related matters, ensuring smooth communication and collaboration between the Solution 7 team and existing teams.
Help onboard Solution 7 team members, support their understanding of company culture, and create a productive, collaborative work environment.
Conduct market research and competitor analysis to inform product decisions and develop a strategy that leverages the strengths of Solution 7 within Zone & Co.

AgileProduct ManagementJiraStrategyRelease ManagementCollaborationAgile methodologies

Posted 2024-09-20

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Zone & Co

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