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🔍 AI-driven Narrative Intelligence and Cybersecurity
- 3-5 years of experience in a client-facing technical role such as Solutions Engineer, Pre-Sales Consultant, or Technical Account Manager, preferably in enterprise software or SaaS.
- Strong technical acumen, with hands-on experience in AI, data analytics, media monitoring / social listening and/or cybersecurity solutions being a plus.
- Exceptional communication skills, with the ability to explain complex technical concepts to non-technical audiences as well as present to executive level audiences.
- Proven track record of managing technical aspects of client engagements, including demos, proofs of concept, and implementation support.
- Experience with tools such as Salesforce, Google Suite, and collaboration platforms; familiarity with APIs, scripting, or basic programming a plus.
- Strong problem-solving skills, with the ability to think creatively and adapt solutions to meet client needs.
- Ability to build trust and rapport with clients, becoming a valued partner in their success.
- A proactive, detail-oriented, and organized approach to managing multiple projects and priorities.
- Bachelor’s degree in a related field or equivalent work experience.
- Serve as a technical advisor to clients, helping them understand how Blackbird.AI’s platforms align with their goals and solves critical challenges.
- Collaborate with Sales and Customer Success teams during pre-sales and onboarding to deliver tailored demonstrations, proofs of concept, and technical solutions.
- Act as the primary point of contact for technical support during implementation, ensuring a smooth and successful deployment process.
- Translate customer requirements into actionable technical solutions, working closely with Product and Engineering teams to ensure alignment with client needs.
- Develop and deliver engaging product demonstrations and training sessions for clients, highlighting key features and functionalities of the platform.
- Provide ongoing post-implementation support, addressing technical inquiries, troubleshooting issues, and driving platform adoption.
- Gather client feedback and insights, relaying them to internal teams to inform product improvements and new feature development.
- Maintain a strong understanding of Blackbird.AI’s technology and the broader risk intelligence and cybersecurity landscape.
- Build and foster strong client relationships, positioning yourself as a trusted partner and advocate for their success.
CybersecuritySalesforceREST APITechnical supportScriptingData analytics
Posted about 1 month ago
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