Brightflag

đź‘Ą 101-250đź’° $28,000,000 Series B about 4 years agoArtificial Intelligence (AI)Legal TechSaaSEnterprise SoftwareLegalSoftwaređź’Ľ Private Company
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Brightflag is an AI-powered software company founded in 2014 that helps organizations manage their legal spending and streamline administrative tasks. With a focus on ease of use and excellent customer support, Brightflag processes billions in legal expenditures annually, delivering significant savings for in-house legal teams and their vendors globally.

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đź“Ť New York City Metro area, Austin

🧭 Full-Time

đź’¸ 100000.0 - 125000.0 USD per year

🔍 Legal tech

  • 3+ years experience in a Mid Market SaaS sales position.
  • Proven ability to exceed seven-figure annual sales quotas, with experience selling six-figure SaaS deals in 6+ month sales cycles.
  • Strong background in selling to finance, legal, or procurement teams, preferably in a startup or high-growth tech environment.
  • Technical aptitude and experience working alongside Sales Engineers.
  • Ability to build relationships and navigate complex enterprise structures, often with distributed teams.
  • Strong communication, presentation, and organizational skills.

  • Work closely with marketing and sales development teams to identify new opportunities and ensure a strong pipeline to exceed quotas.
  • Build and nurture relationships with key stakeholders at target accounts via phone, email, and in-person meetings.
  • Navigate complex sales environments to position Brightflag’s unique value proposition and close six-figure SaaS deals.
  • Collaborate with Sales Engineers and other teams to tailor solutions that meet client needs and ensure smooth deal execution.
  • Engage with enterprise prospects to identify business process gaps and demonstrate how Brightflag solves them.
  • Participate in quarterly team summits, industry conferences, and client meetings.

CollaborationClient relationship managementSales experienceSaaS

Posted 6 days ago
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đź“Ť West Coast

🧭 Full-Time

đź’¸ $60,000 per year

🔍 Legal technology / SaaS

  • You have 3+ years of experience as a technical support representative in a SAAS company.
  • You pride yourself on being a people person; you love talking to people and building strong rapport with customers.
  • You’ve managed various customer problems daily within a software/technical environment, ideally within an enterprise B2B application.
  • You have managed multiple complex tasks while delivering timely updates until resolution.
  • You have a proven track record of being a problem solver who makes decisive, informed decisions.
  • You’ve utilized data to suggest process improvements & stay organized via Microsoft Excel.
  • You’ve explained complex issues in concise, simple terms for key stakeholders.
  • You are comfortable communicating to customers via email, video call, phone and live chat.
  • You are an empathizer; you connect with customers in a genuine way that lets them know you care about their issues.
  • You’ve shown the ability to be a great teammate that can both follow and lead depending on the situation.
  • You’ve shown the ability to work in a tier-based environment which requires documenting cases for further investigation.
  • You are curious and have a natural ability to 'zoom-out' of a problem, in order to ask the right questions.

  • You will serve our West Coast client base that will connect mid-US and early morning Australia for our 'Follow the Sun' model, providing 24/5 support to our customers.
  • Provide guidance and troubleshooting assistance to customers regarding the company’s software products.
  • Gather and relay customer feedback to the relevant teams to contribute to product improvements and customer satisfaction.
  • Understand Brightflag's platform and configure customers’ instances to ensure they derive maximum value from the platform.
  • Partner with internal Technical Support, Customer Success and Product teams to educate and onboard law firms and customer end-users to set them up for success using Brightflag’s platform.
  • Contribute to the development and maintenance of educational articles and resources for the company’s help center.

CollaborationMicrosoft Excel

Posted 4 months ago
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