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Brightflag

đź‘Ą 101-250đź’° $28.0m Series B on 2020-12-09Artificial Intelligence (AI)Legal TechSaaSEnterprise SoftwareLegalSoftware
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Brightflag is an AI-powered software company founded in 2014 that helps organizations manage their legal spending and streamline administrative tasks. With a focus on ease of use and excellent customer support, Brightflag processes billions in legal expenditures annually, delivering significant savings for in-house legal teams and their vendors globally.

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Jobs at this company:

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🔥 Technical Support Representative (PST)
Posted 2024-10-02

đź“Ť West Coast

🧭 Full-Time

đź’¸ $60,000 per year

🔍 Legal technology / SaaS

  • You have 3+ years of experience as a technical support representative in a SAAS company.
  • You pride yourself on being a people person; you love talking to people and building strong rapport with customers.
  • You’ve managed various customer problems daily within a software/technical environment, ideally within an enterprise B2B application.
  • You have managed multiple complex tasks while delivering timely updates until resolution.
  • You have a proven track record of being a problem solver who makes decisive, informed decisions.
  • You’ve utilized data to suggest process improvements & stay organized via Microsoft Excel.
  • You’ve explained complex issues in concise, simple terms for key stakeholders.
  • You are comfortable communicating to customers via email, video call, phone and live chat.
  • You are an empathizer; you connect with customers in a genuine way that lets them know you care about their issues.
  • You’ve shown the ability to be a great teammate that can both follow and lead depending on the situation.
  • You’ve shown the ability to work in a tier-based environment which requires documenting cases for further investigation.
  • You are curious and have a natural ability to 'zoom-out' of a problem, in order to ask the right questions.

  • You will serve our West Coast client base that will connect mid-US and early morning Australia for our 'Follow the Sun' model, providing 24/5 support to our customers.
  • Provide guidance and troubleshooting assistance to customers regarding the company’s software products.
  • Gather and relay customer feedback to the relevant teams to contribute to product improvements and customer satisfaction.
  • Understand Brightflag's platform and configure customers’ instances to ensure they derive maximum value from the platform.
  • Partner with internal Technical Support, Customer Success and Product teams to educate and onboard law firms and customer end-users to set them up for success using Brightflag’s platform.
  • Contribute to the development and maintenance of educational articles and resources for the company’s help center.

CollaborationMicrosoft Excel

Posted 2024-10-02
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🔥 Implementation Manager
Posted 2024-07-11

đź“Ť USA

🧭 Full-Time

đź’¸ 100000 - 110000 USD per year

🔍 Legal tech

  • 3-5 years' project management and software delivery experience.
  • Experience in a B2B SaaS software environment.
  • Knowledge of AP systems/APIs.
  • Experience in customer success, implementation, support, or operational consulting roles.
  • Knowledge of waterfall and agile (Scrum) methodologies.
  • Understanding of data ETL and migration tasks.
  • Excellent communication skills.
  • Strong time management and organisational skills.
  • Proficient in Microsoft Office, Smartsheet, Jira or similar tools.
  • Solid technical background in software delivery and web technologies.

  • Execute customer implementations of varying complexity, ensuring on-time delivery of the Brightflag platform.
  • Collaborate with customers to understand business and technical requirements and establish business outcomes.
  • Capture detailed customer requirements to define the full scope of the implementation.
  • Work with internal resources to configure the Brightflag platform as per project scope.
  • Develop a data migration strategy and coordinate with specialists for execution.
  • Conduct user training and onboarding for customers.
  • Manage multiple implementations, communicating project progress and managing risks.
  • Gather feedback and work on improving the delivery methodology.

Project ManagementAgileETLSCRUMJiraMicrosoft Office

Posted 2024-07-11
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