Aisera

👥 101-250💰 $90,000,000 Series D over 2 years agoCloud Data ServicesSales AutomationArtificial Intelligence (AI)Machine LearningInformation Technology💼 Private Company
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Aisera is an IT solutions provider founded in 2017 and headquartered in Palo Alto, California, specializing in AI, NLP, and NLU technologies to enhance IT, HR, customer service, facilities, and cloud operations for various organizations.

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Jobs at this company:

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  • 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field
  • Proficiency in platforms like Gainsight, CRM tools like Salesforce, Project Management Tools like Rocketlane
  • Strong analytical skills with experience using BI tools (e.g., Tableau, BiqQuery) and Excel/Google Sheets
  • Excellent problem-solving abilities and a process-oriented mindset
  • Ability to work cross-functionally and communicate effectively with stakeholders
  • Develop and maintain key CS operational metrics, dashboards, and reports
  • Optimize CS processes and workflows
  • Own the administration and enhancement of Customer Success tools
  • Partner with CS leadership to identify trends, analyze churn, and provide actionable insights
  • Support customer segmentation and playbook execution
  • Collaborate cross-functionally
  • Standardize and automate key processes
  • Manage and refine customer health scoring models
  • Train and enable the CS team on best practices
Posted 9 days ago
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📍 US

🧭 Full-Time

🔍 AI Service Management

  • Proven success in closing deal sizes of $150k or more.
  • Consistent track record of hitting quarterly and yearly goals.
  • Competitive team player who wants to be the MVP.
  • An avid learner of technology, able to quickly apply knowledge to business situations.
  • Proven ability to build positive relationships and influence others.
  • Strong communication and interpersonal skills.
  • Experience selling CRM SaaS is a plus.
  • 3-10 years of experience in Enterprise Account management and sales.
  • Qualify new sales opportunities through inbound lead follow-up for enterprises with revenues greater than $2B.
  • Prospect cold leads to generate interest and new contacts.
  • Research accounts, identify key players and build relationships.
  • Demonstrate AI Service Management solution and align value to customers' pain points.
  • Close sales with a quota of $1.5M.
  • Maintain and expand assigned prospects.

Artificial IntelligenceBusiness DevelopmentMachine LearningCommunication SkillsAnalytical SkillsCollaboration

Posted 5 months ago
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