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Empathy

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🔥 <INTERNAL CANDIDATES ONLY> Customer Success Manager

Posted about 1 hour ago

📍 US

💸 55000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: StarRez👥 251-500💰 Private about 3 years agoConsulting SaaS Property Management Software

🔧 Requirements

Bachelor's degree preferred or 6+ years equivalent relevant professional experience
Experience working in a customer facing technical support role
3+ years of experience utilizing StarRez, THD, or Mercury software, preferably as a Power User OR are a current StarRez employee
3+ years of experience working in University or College Housing, Residence Life, OR Student accommodation/reservations systems OR relevant database management experience

💡 Responsibilities

Develop strong relationships with assigned customers through regular, meaningful engagement to ensure satisfaction and long-term success.
Work with customers to establish goals, track key performance indicators, and provide guidance on maximizing their use of StarRez solutions.
Analyze customer usage metrics, gather feedback, and run NPS surveys to proactively identify areas for improvement and growth.
Anticipate customer needs, offer strategic recommendations, and identify logical expansion opportunities to enhance their investment.
Serve as the primary point of contact for escalations, taking ownership of issues and ensuring timely resolution through proper escalation channels.
Act as a subject matter expert, offering best practices and business process guidance to help customers optimize their housing management operations.
Track outstanding implementation items and collaborate with internal teams to ensure timely delivery and customer satisfaction.
Help customers design and strategize the integration of StarRez with other systems to improve efficiency and operations.
Develop project plans, procedures, and internal documentation strategies to support customers' ongoing success with the platform.
Work cross-functionally with internal departments to provide escalation support, track project timelines, and ensure a seamless customer experience.

Project Management SQL Data Analysis Jira Communication Skills Analytical Skills Problem Solving Customer service Mentoring Organizational skills Relationship building MS Office Account Management Empathy Training Active listening Client relationship management Cross-functional collaboration Data entry Strategic thinking Technical support Customer support Customer Success SaaS

Posted about 1 hour ago

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🔥 Talent Pool: Freelance Psychologist

Posted about 3 hours ago

📍 Netherlands and all across Europe

🧭 Contract

🔍 Mental Well-being

🏢 Company: OpenUp👥 101-250💰 $14,567,180 Series A over 2 years agoPersonal Health Mental Health Medical Health Care

🔧 Requirements

Master in any kind of Psychology.
4+ years of experience in 1:1 psychological conversations.
Knowledge of interventions based on solution-focused therapy, ACT, and/or CBT.
Business level English communication skills (written and spoken).
Have a laptop/computer with Windows 10 or later, OR MacOS Ventura or later, AND an antivirus turned on in your device.

💡 Responsibilities

Conduct consultations with a variety of people.
Work towards a goal in a set of 25 minute-sessions with clients.
Participate in weekly intervision sessions to support your personal and professional development.

Communication Skills Empathy Active listening English communication

Posted about 3 hours ago

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🔥 Nevada Remote Licensed Therapist, 1099 Contractor

Posted about 4 hours ago

📍 United States

🧭 Contract

💸 80.0 - 85.0 USD per session

🔍 Healthcare

🏢 Company: Headspace👥 11-50 Wellness Health Care Child Care

🔧 Requirements

3+ years experience providing clinical psychotherapy to individuals, couples or families
Experience with risk management and higher acuity cases
Licensed Psychologist, Licensed Independent Clinical Social Worker, Licensed Marriage and Family Therapist, or LCPC
An independent clinical license to practice in good standing (without need for clinical supervision)
Tech-savviness is a must
Clinical competence in evidence-based practices (CBT, DBT, ACT, Mindfulness, etc.) and measurement-based care

💡 Responsibilities

Provide high quality, innovative, tele-therapy to Headspace patients over a HIPAA compliant video conferencing platform
Complete, sign and lock clinical case notes in EMR within 48 hours of session. Note completion is part of the session rate. Additional time should generally not be charged for session notes.
Maintain your personalized database to record proof of licensure, license updates, expiration dates, personal information, etc.
Keep your availability calendar up to date
Stay in regular communication with clinical leadership, checking work emails in a timely fashion and responding within 24 hours, even if not working
Work with a collaborative care team including health coaches, other therapists, psychiatrists, and external care providers

Communication Skills Problem Solving Time Management Written communication Compliance Interpersonal skills Adaptability Teamwork Empathy Active listening Client relationship management Risk Management

Posted about 4 hours ago

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🔥 Patient & Family Advocacy Coordinator

Posted about 13 hours ago

📍 USA

🔍 Healthcare

🏢 Company: Imagine Pediatrics👥 51-100 Medical Hospital Child Care

🔧 Requirements

Strong organizational and administrative skills, with the ability to manage multiple projects and deadlines.
Experience in patient advocacy, caregiver support, or healthcare navigation is preferred.
Excellent communication skills, with the ability to engage effectively with caregivers, healthcare providers, and internal teams.
Proficiency in Microsoft Office, ClickUp (or similar project management tools), and virtual meeting platforms.
Empathy and understanding of the challenges faced by families of children with complex medical needs.

💡 Responsibilities

Assist in preparing and vetting meeting agendas in collaboration with internal care teams.
Develop PowerPoint presentations for PFAC meetings.
Process invoices and distribute DoorDash vouchers.
Send and track feedback forms for PFAs and presenters.
Consolidate and provide feedback from PFAs to presenters.
Organize and facilitate PFAC Brainstorming Sessions (~4 hours/month), including scheduling, coordinating availability via Microsoft Forms, and managing feedback collection.
Support PFAC Recruitment, including inputting verbal referrals into ClickUp and following up on onboarding tasks.
Attend daily POD Huddles and Interdisciplinary Team (IDT) meetings to represent the caregiver voice and assess advocacy needs (~4 hours/week).
Participate in internal project meetings as needed to integrate patient and caregiver perspectives into initiatives.
Co-Facilitate bi-weekly support groups, ensuring structured discussions and engaging topics (~2 hours/month).
Develop agendas and curate discussion topics based on caregiver needs (~10 hours/month)

Project Management Communication Skills Microsoft Excel Customer service Microsoft Office Agile methodologies Organizational skills Empathy Active listening Cross-functional collaboration PowerPoint

Posted about 13 hours ago

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🔥 Senior Solutions Engineer

Posted about 22 hours ago

📍 USA

🧭 Full-Time

🔍 SaaS

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

3+ years of hands on customer facing enterprise solutions engineering experience, with demonstrated success persuading and influencing SaaS deals
3+ years of experience in financial audit or advisory services at a public accounting firm
Experience walking through product demonstrations with C-suite executives while maintaining poise and confidence
Sales process and infrastructure experience, including excellent working knowledge of at least one leading CRM (Salesforce, Hubspot, etc)

💡 Responsibilities

Effectively partner with Account Executives to understand prospects’ challenges and articulate Fieldguide’s value proposition, vision, and strategy to prospects
Build credibility with technical champion at the prospect company
Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase
Increase sales velocity and contribute to closing deals
Participate and contribute to the enterprise sales process, product, or best practices initiatives
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues
Present and demonstrate the product in a persuasive way based on key messages, decision criteria, and key business issues, ensuring the product is presented competitively
Successfully manage customer questions and objections and resolve concerns
Partner with Customer Success to enable complex onboarding of enterprise customers
Partner with Sales and Marketing on deal strategies, and with Engineering, Product, and Design teams to work through challenging technical problems
Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success
Ensure that the roadmap is clear to customers as required to influence buying decisions
Provide leadership by creating content and trainings for key areas
Work with the extended team to ensure that they are successful and learn from your expertise
Embody Fieldguide’s core leadership principles and cultural values

Leadership SQL Cloud Computing Cybersecurity Data Analysis Salesforce Communication Skills Collaboration Customer service RESTful APIs Presentation skills Written communication Networking Problem-solving skills Account Management Empathy Active listening Sales experience Technical support CRM Financial analysis Customer support Customer Success SaaS

Posted about 22 hours ago

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🔥 Customer Support Representative

Posted 1 day ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

1 - 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company, demonstrating a commitment to delivering exceptional service and support.
You are a team player, and you are mission-first.
Hands-on experience in a high-growth startup.
Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues.
Bias towards action.

💡 Responsibilities

Build trust with customers.
Respond quickly and accurately to client requests for assistance, always with a positive attitude.
Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

API testing REST API Communication Skills Problem Solving Empathy Troubleshooting Active listening Client relationship management Technical support CRM Customer support Customer Success SaaS

Posted 1 day ago

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🔥 Psychologist - Swiss German Speaking (Freelance)

Posted 1 day ago

📍 Netherlands and all across Europe

🧭 Contract

🔍 Mental Well-being

🏢 Company: OpenUp👥 101-250💰 $14,567,180 Series A over 2 years agoPersonal Health Mental Health Medical Health Care

🔧 Requirements

Native language is Swiss German.
Business level English communication skills (written and spoken)
Master in any kind of Psychology
4+ years of experience in 1:1 clinical psychology conversations
Knowledge of interventions based on solution-focused therapy, ACT, and/or CBT

💡 Responsibilities

Conduct consultations with a variety of people and requests for help
Work with clients towards a goal in a set of 25 minute-sessions
Participate in possible weekly intervision sessions to support you and your personal and professional development

Interpersonal skills Teamwork Empathy Active listening English communication

Posted 1 day ago

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🔥 Customer Experience Representative (Remote US Only)

Posted 1 day ago

📍 United States

🧭 Full-Time

🔍 Healthcare

🏢 Company: Solace Health

🔧 Requirements

Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat
You’re detail-oriented and understand that sometimes the smallest details make the biggest difference
You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks
You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone
You are a creative problem solver and won’t hesitate to lean on your team for help when necessary, but will execute confidently when called upon
You are more than comfortable giving and receiving feedback
You thrive on ensuring great outcomes for every person you interact with
You enjoy and embrace interacting with people from all walks of life in order to ensure they’re getting the health care they deserve
You’re comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset
You’re flexible and willing to jump in and assist with anything when called upon
If you see something that’s not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution
You’re a team player with a “get it done” mentality, ready to contribute meaningfully to your team’s success

💡 Responsibilities

Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience
Use the resources we supply to provide world-class CS to our clients and advocates
Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform
Build strong relationships with our clients and advocates, helping them feel heard and understood
Take action based on the feedback you receive by reporting issues and sharing detailed notes
Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat

Communication Skills Problem Solving Customer service Written communication Empathy Verbal communication Troubleshooting JSON Technical support CRM Customer support

Posted 1 day ago

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🔥 Merchant Success Associate

Posted 1 day ago

📍 India

🔍 Supply Chain and Fulfillment

🔧 Requirements

1 to 2 years of experience in account management, sales, customer success.
Excellent written and verbal English communication skills, with the ability to communicate effectively and confidently with both customers and internal personnel.
Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel sheets).
Ability to manage multiple tasks at the same time, all the while delivering results.
Ability to follow instructions and perform tasks.

💡 Responsibilities

Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value.
Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants.
Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments.
Create and/or manage internal/external inventory transfers.
Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants.
Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools.
Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders.
Proactively monitor and address queries on shared Slack channels and/or emails for escalations and day-to-day communications.
Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center.
Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process.
Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al.
Creation of bill of lading, parcel shipping labels & pallet labels.
Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork.
Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact.
Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions.
Other duties as assigned by Team Lead and/or Manager of Merchant Success.

Excel VBA Communication Skills Microsoft Excel Customer service Attention to detail Organizational skills Written communication Multitasking Problem-solving skills Account Management Teamwork Empathy Verbal communication Active listening Client relationship management Data entry Relationship management Sales experience CRM Customer Success English communication

Posted 1 day ago

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🔥 Customer Support Manager

Posted 1 day ago

📍 United States

🧭 Full-Time

💸 117146.0 - 133371.0 USD per year

🔍 Healthcare

🏢 Company: Junction👥 1-10💰 $2,900,000 Seed almost 3 years agoDeveloper APIs Health Care Software

🔧 Requirements

Experience managing customer support at an early-stage B2B2C API based startup
Experience in healthcare operations (bonus)
Familiarity with API's
Tracking and analyzing support metrics
Customer obsessed

💡 Responsibilities

Managing customer support
Responding to customers
Building for the future
Monitoring our response rates and customer satisfaction

AWS Python SQL Data Analysis Git React Native Jira Product Operations API testing FastAPI Go REST API React Communication Skills Analytical Skills CI/CD Problem Solving Customer service Microsoft Office Mentoring DevOps Time Management Documentation Empathy Training Troubleshooting Active listening JSON Data entry Data visualization Team management Process improvement Technical support Customer support Customer Success Confluence SaaS

Posted 1 day ago

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