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📍 Poland

🧭 Full-Time

🔍 Gaming

🏢 Company: Keywords Studios💰 Post-IPO Equity 8 months ago🫂 Last layoff over 1 year agoAudioVideo GamesDigital MediaContent

  • Mastery in C1-C2 level Korean proficiency
  • English at B2 level or higher.
  • Excellent communication skills for effective player support.
  • Flexibility to adapt to various situations and player needs.
  • Accountability and reliability in handling player inquiries and issues.
  • Proactivity in identifying and addressing player concerns proactively.
  • Proficiency in navigating knowledge bases for efficient support.
  • Basic troubleshooting skills to assist players with technical challenges.
  • Availability for full-time work, including weekends (Saturday and Sunday).
  • Deliver excellent customer support to players.
  • Investigate and resolve player inquiries promptly through ticketing, email, or chat.
  • Assist internal teams with project-related requests, ensuring smooth collaboration.
  • Play a crucial role in gathering and delivering player feedback according to established procedures.
  • Provide translations when required to ensure seamless communication.

Communication SkillsCustomer serviceWritten communicationExcellent communication skillsMS OfficeTroubleshootingActive listeningTechnical supportCRM

Posted 44 minutes ago
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📍 United States of America

🧭 Full-Time

💸 33500.0 - 48500.0 USD per year

🔍 Technology

🏢 Company: ext_us

  • Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony
  • Knowledge of standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting
  • Answering customer phone calls.
  • Providing remote technical support.
  • Documentation and incident management using the USPS ‘ServiceNow ticketing system.
  • Ordering replacement parts.
  • Other customer support related activities.

Communication SkillsCustomer serviceTroubleshootingActive listeningTechnical support

Posted about 1 hour ago
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🔥 AWS Technical Architect
Posted about 1 hour ago

📍 United States, Canada, India, Colombia

🔍 Software Development

  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Contact Center architecture knowledge
  • Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
  • Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
  • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
  • Facilitate business process reviews to identify customer requirements and processes
  • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
  • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
  • Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
  • Drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage all aspects of project and customer communications
  • Deliver customer end user training and documentation
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management

AWSBackend DevelopmentLeadershipNode.jsPostgreSQLProject ManagementPythonSQLAgileBusiness IntelligenceCloud ComputingData AnalysisDynamoDBFull Stack DevelopmentJavaSalesforceC#Amazon Web ServicesAPI testing.NETREST APIWebRTCCommunication SkillsCI/CDCustomer serviceAgile methodologiesRESTful APIsMentoringLinuxTerraformTroubleshootingAnsibleData modelingScriptingDebuggingCustomer Success

Posted about 1 hour ago
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🔥 Senior Solutions Consultant
Posted about 2 hours ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud ComputingSaaSSupply Chain ManagementEnterprise SoftwareFinTechSoftwareProcurement

  • 2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
  • Expertise in software integrations, or accounting or procurement software
  • Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
  • Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
  • Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
  • Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
  • Experience conducting customer discovery and technical scoping
  • Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
  • Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
  • Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
  • Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
  • Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
  • Responsible for training and onboarding new members of our Solutions Consulting Team
  • Help ramp up new members of our Sales and Customer Success Teams
  • Other related ad hoc duties as assigned

SQLData AnalysisAPI testingREST APICommunication SkillsProblem SolvingCustomer serviceAccountingPresentation skillsWritten communicationExcellent communication skillsRelationship buildingAccount ManagementVerbal communicationTrainingTroubleshootingActive listeningClient relationship managementSales experienceTechnical supportCustomer SuccessSaaS

Posted about 2 hours ago
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📍 United States, Canada

💸 64000.0 - 68000.0 USD per year

🔍 SaaS

🏢 Company: Recharge👥 11-50Electronics

  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving and the humility to ask for assistance
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • Ability to work remotely and desire to make an impact at a boot-strapped start-up
  • Excellent customer service and English fluency (written and spoken)
  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability and desire to work flexible shifts
  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
  • Communicate clearly in writing to both technical and non-technical people
  • Communicate clearly in writing in a timely manner via live chat
  • Communicate clearly and effectively via phone with customers on the premium plan
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Contribute to the ongoing development of documentation and best practices
  • Assist with successful on-boarding of new customers

HTMLCSSJavascriptCommunication SkillsCustomer serviceRESTful APIsTroubleshootingJSONTechnical supportEnglish communicationSaaS

Posted about 2 hours ago
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🔥 Sr. NetSuite Administrator
Posted about 2 hours ago

📍 Canada, United States

🔍 Cyber Security

🏢 Company: BeyondTrust👥 1001-5000💰 Private almost 4 years agoCloud ComputingSecurityCloud SecurityCyber SecuritySoftware

  • Bachelor’s degree in Information Technology, Finance, Accounting, or a related field.
  • Minimum of 4-6 years of NetSuite administration experience is required.
  • Experience administering other integrated financial applications, such as Coupa, Adaptive, AvaTax, and/or Concur is highly preferred.
  • Strong understanding of financial processes, accounting principles, and financial reporting.
  • Proficient in system configuration, user support, and troubleshooting.
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Familiarity with database management, SQL, and data integration tools.
  • Administer and maintain financial applications, including our NetSuite ERP system, Coupa procurement system, and various other financial systems.
  • Configure system settings, user roles, and access controls to meet business requirements.
  • Monitor system performance and troubleshoot issues to ensure minimal disruption to financial operations.
  • Provide day-to-day technical support to end-users, resolving application-related issues.
  • Create and update user documentation, guides, and FAQs.
  • Collaborate with finance and IT teams to identify areas for process improvement within financial applications.
  • Implement best practices and recommend system enhancements to streamline financial operations.
  • Work with stakeholders to gather and analyze business requirements for system modifications.
  • Manage the integration of financial applications with each other, and with other enterprise systems, such as our CRM, Salesforce, and our HRIS, UKG Pro.
  • Coordinate and oversee system upgrades, patches, and migrations, ensuring minimal downtime.
  • Test new features and functionalities before deployment to production environments.
  • Support users building financial reports and dashboards to aid their decision-making processes.
  • Develop custom reports and queries to meet specific business needs.
  • Ensure financial applications comply with internal policies, industry regulations, and security standards.
  • Conduct regular audits of system access, data integrity, and security protocols.

SQLSalesforceFinancial ManagementMicrosoft ExcelAccountingComplianceReportingTroubleshootingBudgetingCRMFinancial analysisData modeling

Posted about 2 hours ago
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📍 Singapore

🔍 IT productivity

🏢 Company: Wipro Technologies👥 11-50Information ServicesSoftware

  • Bachelor’s degree in computer science, Business, or a similar area
  • 3-5 years of hands-on technical application, product support, or business process experience.
  • Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
  • Experience operating with SLAs in a client-facing role in a production support environment.
  • Provide efficient support on product and integration issues, and ticket triaging.
  • Follow detailed processes and workflows to support engineering teams.
  • Support service Request Management.
  • Support content creation, content update, and knowledge management.
  • Solve basic admin, and configuration issues in SFDC.
  • Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
  • Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
  • Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
  • Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

SQLSalesforceAPI testingCommunication SkillsCustomer serviceRESTful APIsDocumentationTroubleshootingProcess improvementTechnical supportCustomer support

Posted about 2 hours ago
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📍 United States of America

💸 55800.0 - 88500.0 USD per year

🔍 Tax Filing

🏢 Company: careers

  • At least 5 years’ experience in Tax Filing Shared Services
  • Process knowledge for Deposit and Reconciliation and Agency Relations
  • High level knowledge for all Tax Filing Shared Services processes
  • Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
  • Ability to Multitask and prioritize without supervision
  • Knowledge of Agency requirements for Payroll tax filing deposits and returns
  • Proven ability to research issues
  • Financial experience preferred but not required
  • Provide escalation point for any Deposit and Reconciliation issues
  • Focused on deposit and reconciliation processes
  • Educates associates and clients and provides subject matter expertise for deposit and reconciliation processes
  • Approve funding requests and balance daily-back up
  • Decide on SOP changes needed and communicate to Audit and Compliance team
  • Respond to SAS70 documentation requests
  • Coordinate testing for Deposit and Reconciliation processes for updated interfaces
  • Recognize need for process improvement and communicate to management; Support any process improvements/changes
  • Audit Variance analysis control point when issue needs escalation or analysis
  • Review EFT setup to make sure all deposits set up for EFT payment where possible
  • Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management
  • Recognize need for process improvement and communicate to management
  • Coordinate and/or provide needed training for new associates or processes
  • Meet periodically with SDM and report metrics and any ongoing issues
  • Work and support implementation of new clients
  • Offshore – facilitating moving DR side tasks for TFSS clients offshore and
  • Offshore - supporting / overseeing ongoing operations
  • Compile, report and analysis metrics and Financials
  • Support testing and maintenance of tax filing software – Master Tax
  • Back up manager on Financials and monthly reporting
  • Create and implement new processes for our Canadian area

Financial ManagementAccountingComplianceReportingTrainingTroubleshootingBudgetingData entryProcess improvementFinancial analysis

Posted about 3 hours ago
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📍 India

🏢 Company: YipitData (Alternative)

  • 5+ years of proven experience in web application development or application support, particularly in systems with high uptime requirements.
  • Demonstrate strong ability to troubleshoot issues with web/http traffic, python applications, and JS applications.
  • Proficient in Python, Docker, AWS, REST APIs, and database technologies.
  • Diagnose and resolve technical issues in data applications and platform services, including web application performance, optimizing SQL, Pandas, and PySpark queries, and interacting with REST APIs.
  • Work cross-functionally with data analyst teams and platform engineers to coordinate releases, onboard users, and maintain the uptime of critical Plotly Dash applications.
  • Identify and implement process improvements to streamline support workflows, reduce repetitive tasks, and improve application and data platform efficiency.
  • Promote and enforce application best practices, data software management, and cloud infrastructure to enhance system reliability and reduce technical debt.

AWSDockerPythonSQLREST APIPandasSparkCI/CDRESTful APIsTroubleshootingData analyticsDebugging

Posted about 3 hours ago
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📍 US

🔍 ECommerce

  • Business level fluency in both French and English languages, across written and spoken interactions
  • Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
  • Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
  • Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
  • Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
  • Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred
  • Must be flexible to shift work and occasional overtime in a 24x7x365 environment
  • Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day), in both French and English
  • Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
  • Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
  • Communicate with the management team and developers to improve product functionality and resolve issues
  • Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
  • Assist customers with common billing, invoice, and account issues
  • Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
  • Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization.

HTMLCSSJavascriptAPI testingREST APIProblem SolvingCustomer serviceWritten communicationVerbal communicationTroubleshootingTechnical supportCustomer SuccessSaaS

Posted about 4 hours ago
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We feature offers for people with all levels of expertise:

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To begin searching for home job opportunities, follow these three steps:

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