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676 jobs found.

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🔥 Senior Solutions Consultant

Posted 23 minutes ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
Expertise in software integrations, or accounting or procurement software
Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
Experience conducting customer discovery and technical scoping

💡 Responsibilities

Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
Responsible for training and onboarding new members of our Solutions Consulting Team
Help ramp up new members of our Sales and Customer Success Teams
Other related ad hoc duties as assigned

SQL Data Analysis API testing REST API Communication Skills Problem Solving Customer service Accounting Presentation skills Written communication Excellent communication skills Relationship building Account Management Verbal communication Training Troubleshooting Active listening Client relationship management Sales experience Technical support Customer Success SaaS

Posted 23 minutes ago

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🔥 Associate Technical Support Engineer

Posted 37 minutes ago

📍 United States, Canada

💸 64000.0 - 68000.0 USD per year

🔍 SaaS

🏢 Company: Recharge👥 11-50 Electronics

🔧 Requirements

Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
A passion for problem solving and the humility to ask for assistance
A sense of urgency and a satisfaction from going above and beyond to provide solutions
Ability to work remotely and desire to make an impact at a boot-strapped start-up
Excellent customer service and English fluency (written and spoken)
A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
Ability and desire to work flexible shifts
2+ years of experience in technical customer support at a SaaS company, or similar

💡 Responsibilities

Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
Communicate clearly in writing to both technical and non-technical people
Communicate clearly in writing in a timely manner via live chat
Communicate clearly and effectively via phone with customers on the premium plan
Identify patterns, recommend improvements, and filter out unimportant issues
Contribute to the ongoing development of documentation and best practices
Assist with successful on-boarding of new customers

HTML CSS Javascript Communication Skills Customer service RESTful APIs Troubleshooting JSON Technical support English communication SaaS

Posted 37 minutes ago

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🔥 Sr. NetSuite Administrator

Posted 43 minutes ago

📍 Canada, United States

🔍 Cyber Security

🏢 Company: BeyondTrust👥 1001-5000💰 Private almost 4 years agoCloud Computing Security Cloud Security Cyber Security Software

🔧 Requirements

Bachelor’s degree in Information Technology, Finance, Accounting, or a related field.
Minimum of 4-6 years of NetSuite administration experience is required.
Experience administering other integrated financial applications, such as Coupa, Adaptive, AvaTax, and/or Concur is highly preferred.
Strong understanding of financial processes, accounting principles, and financial reporting.
Proficient in system configuration, user support, and troubleshooting.
Excellent analytical and problem-solving skills with a keen attention to detail.
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Familiarity with database management, SQL, and data integration tools.

💡 Responsibilities

Administer and maintain financial applications, including our NetSuite ERP system, Coupa procurement system, and various other financial systems.
Configure system settings, user roles, and access controls to meet business requirements.
Monitor system performance and troubleshoot issues to ensure minimal disruption to financial operations.
Provide day-to-day technical support to end-users, resolving application-related issues.
Create and update user documentation, guides, and FAQs.
Collaborate with finance and IT teams to identify areas for process improvement within financial applications.
Implement best practices and recommend system enhancements to streamline financial operations.
Work with stakeholders to gather and analyze business requirements for system modifications.
Manage the integration of financial applications with each other, and with other enterprise systems, such as our CRM, Salesforce, and our HRIS, UKG Pro.
Coordinate and oversee system upgrades, patches, and migrations, ensuring minimal downtime.
Test new features and functionalities before deployment to production environments.
Support users building financial reports and dashboards to aid their decision-making processes.
Develop custom reports and queries to meet specific business needs.
Ensure financial applications comply with internal policies, industry regulations, and security standards.
Conduct regular audits of system access, data integrity, and security protocols.

SQL Salesforce Financial Management Microsoft Excel Accounting Compliance Reporting Troubleshooting Budgeting CRM Financial analysis Data modeling

Posted 43 minutes ago

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🔥 Senior Technical Support Specialist (Singapore, Remote)

Posted about 1 hour ago

📍 Singapore

🔍 IT productivity

🏢 Company: Wipro Technologies👥 11-50 Information Services Software

🔧 Requirements

Bachelor’s degree in computer science, Business, or a similar area
3-5 years of hands-on technical application, product support, or business process experience.
Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
Experience operating with SLAs in a client-facing role in a production support environment.

💡 Responsibilities

Provide efficient support on product and integration issues, and ticket triaging.
Follow detailed processes and workflows to support engineering teams.
Support service Request Management.
Support content creation, content update, and knowledge management.
Solve basic admin, and configuration issues in SFDC.
Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

SQL Salesforce API testing Communication Skills Customer service RESTful APIs Documentation Troubleshooting Process improvement Technical support Customer support

Posted about 1 hour ago

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🔥 Tax Filing Operations Sr Analyst

Posted about 1 hour ago

📍 United States of America

💸 55800.0 - 88500.0 USD per year

🔍 Tax Filing

🏢 Company: careers

🔧 Requirements

At least 5 years’ experience in Tax Filing Shared Services
Process knowledge for Deposit and Reconciliation and Agency Relations
High level knowledge for all Tax Filing Shared Services processes
Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
Ability to Multitask and prioritize without supervision
Knowledge of Agency requirements for Payroll tax filing deposits and returns
Proven ability to research issues
Financial experience preferred but not required

💡 Responsibilities

Provide escalation point for any Deposit and Reconciliation issues
Focused on deposit and reconciliation processes
Educates associates and clients and provides subject matter expertise for deposit and reconciliation processes
Approve funding requests and balance daily-back up
Decide on SOP changes needed and communicate to Audit and Compliance team
Respond to SAS70 documentation requests
Coordinate testing for Deposit and Reconciliation processes for updated interfaces
Recognize need for process improvement and communicate to management; Support any process improvements/changes
Audit Variance analysis control point when issue needs escalation or analysis
Review EFT setup to make sure all deposits set up for EFT payment where possible
Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management
Recognize need for process improvement and communicate to management
Coordinate and/or provide needed training for new associates or processes
Meet periodically with SDM and report metrics and any ongoing issues
Work and support implementation of new clients
Offshore – facilitating moving DR side tasks for TFSS clients offshore and
Offshore - supporting / overseeing ongoing operations
Compile, report and analysis metrics and Financials
Support testing and maintenance of tax filing software – Master Tax
Back up manager on Financials and monthly reporting
Create and implement new processes for our Canadian area

Financial Management Accounting Compliance Reporting Training Troubleshooting Budgeting Data entry Process improvement Financial analysis

Posted about 1 hour ago

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🔥 Senior Engineer - Application Support

Posted about 2 hours ago

📍 India

🏢 Company: YipitData (Alternative)

🔧 Requirements

5+ years of proven experience in web application development or application support, particularly in systems with high uptime requirements.
Demonstrate strong ability to troubleshoot issues with web/http traffic, python applications, and JS applications.
Proficient in Python, Docker, AWS, REST APIs, and database technologies.

💡 Responsibilities

Diagnose and resolve technical issues in data applications and platform services, including web application performance, optimizing SQL, Pandas, and PySpark queries, and interacting with REST APIs.
Work cross-functionally with data analyst teams and platform engineers to coordinate releases, onboard users, and maintain the uptime of critical Plotly Dash applications.
Identify and implement process improvements to streamline support workflows, reduce repetitive tasks, and improve application and data platform efficiency.
Promote and enforce application best practices, data software management, and cloud infrastructure to enhance system reliability and reduce technical debt.

AWS Docker Python SQL REST API Pandas Spark CI/CD RESTful APIs Troubleshooting Data analytics Debugging

Posted about 2 hours ago

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🔥 Technical Support Representative - French Speaking - Remote

Posted about 3 hours ago

📍 US

🔍 ECommerce

🔧 Requirements

Business level fluency in both French and English languages, across written and spoken interactions
Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred
Must be flexible to shift work and occasional overtime in a 24x7x365 environment

💡 Responsibilities

Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day), in both French and English
Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
Communicate with the management team and developers to improve product functionality and resolve issues
Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
Assist customers with common billing, invoice, and account issues
Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization.

HTML CSS Javascript API testing REST API Problem Solving Customer service Written communication Verbal communication Troubleshooting Technical support Customer Success SaaS

Posted about 3 hours ago

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🔥 Senior Application Support Engineer

Posted about 3 hours ago

📍 India

🔍 Software Development

🏢 Company: YipitData👥 251-500💰 Debt Financing 9 months agoMarket Research Analytics Data Visualization

🔧 Requirements

5+ years of proven experience in web application development or application support, particularly in systems with high uptime requirements.
Strong ability to troubleshoot issues with web/http traffic, python applications, and JS applications.
Are proficient in Python, Docker, AWS, REST APIs, and database technologies.

💡 Responsibilities

Diagnose and resolve technical issues in data applications and platform services, including web application performance, optimizing SQL, Pandas, and PySpark queries, and interacting with REST APIs.
Work cross-functionally with data analyst teams and platform engineers to coordinate releases, onboard users, and maintain the uptime of critical Plotly Dash applications.
Identify and implement process improvements to streamline support workflows, reduce repetitive tasks, and improve application and data platform efficiency.
Promote and enforce application best practices, data software management, and cloud infrastructure to enhance system reliability and reduce technical debt.

AWS Docker Python SQL Git REST API Pandas Spark Troubleshooting Data analytics Debugging

Posted about 3 hours ago

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🔥 Field Service Specialist - 3

Posted about 3 hours ago

📍 Canada

🔧 Requirements

Minimum of 5 years of previous field service experience or relevant experience in Electronics, Fine Mechanics or Optics.
Theoretical understanding of basic electromechanical, electronic, and optical systems.
Must have very good verbal and written communication skills.
Must have strong computer skills with the ability to obtain specific certifications as required.

💡 Responsibilities

Install, repair, upgrade and perform preventative maintenance on specified Carl Zeiss instrumentation in the field.
Represent Carl Zeiss at customer locations and works to achieve a high level of customer satisfaction.
Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss guidelines.

Communication Skills Analytical Skills Problem Solving Customer service Mentoring Attention to detail Time Management Written communication Relationship building Problem-solving skills Teamwork Training Troubleshooting Active listening Computer skills Technical support Customer support

Posted about 3 hours ago

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🔥 Customer Support Engineer - Japan

Posted about 3 hours ago

📍 Japan

🔍 Software Development

🏢 Company: Vercel👥 251-500💰 $150,000,000 Series D over 3 years agoInternet Developer Platform Apps Software

🔧 Requirements

Frontend development experience with Next.js.
Understand modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS.
Enjoy engineering solutions to resolve root causes of recurring problems.
Experienced with incident management and procedural communication.
Possess exceptional communication skills.
Comfortable working with a fully remote, globally distributed team.
Have a passion to deliver a customer experience second to none.
Availability to work within a weekend and on-call rota.
3+ years experience in a highly technical support role.

💡 Responsibilities

Solving interesting cases for Vercel customers.
Troubleshooting customer issues alongside our engineering team.
Working with other Vercel teams to provide advice and assistance, both internally and externally.
Developing and improving internal tools alongside engineering.
Specializing in a few product areas and owning that within the team.
Improving existing, and identifying new, internal documentation, processes and policies.
Assisting Customer Success Managers with Enterprise requests.

Cloud Computing Frontend Development React.js REST API Serverless Next.js CI/CD Troubleshooting Technical support NodeJS Debugging Customer support

Posted about 3 hours ago

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