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📍 United States of America

💸 105000.0 - 165375.0 USD per year

🏢 Company: vspvisioncareers

  • Bachelor’s degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area
  • Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
  • Current understanding of automated systems, data, and technology
  • Experience working with external customers or industry partners
  • Experience in implementing significant process and system changes
  • Proven ability to work in partnership with other managers to accomplish objectives
  • Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention
  • Manage complex division projects where independent action, high degree of initiative and coordination across departments is required
  • Proven analytical, problem solving, presentation and negotiation skills
  • Skilled motivator who can increase employee engagement and enablement
  • Strong interpersonal skills
  • Strong written and oral communication skills
  • Ability to effectively manage multiple, simultaneous tasks, problems and projects
  • Willingness to travel and be on short term implementation projects
  • Responsible for SBU operational capabilities, including the development and implementation of strategies to achieve the business objectives in all performance areas of the SBU.
  • Lead, support and develop all levels of staff to ensure workforce readiness to meet SBU objectives and goals.
  • Leverage industry trends and SBU performance data and partner with GM and VP of Sales to define SBU annual growth opportunities, key performance indicators, and highest priority initiatives.
  • Develop SBU operational strategy to support SBU growth strategies and to drive efficiencies and effectiveness.
  • Ensure SBU operational data and reporting supports the SBU performance and that external customers and partners have the necessary data and reports to effectively manage their business.
  • Participate in the on-boarding of high-profile customers and partners.
  • Manage SBU operational performance and identify opportunities to optimize processes and technology that assist in achieving SBU profitability and goals.
  • Partner with SHRP team to develop creative solutions to standard products, network, and service capabilities aligned with customer requirements and market needs.
  • Create ongoing skill development through appropriate training and other related activities to advance the operations team’s ability to provide excellent service to the SBU’s clients.
  • Monitor performance of direct reports; provide prompt and objective coaching and counseling; develop Key Job Accountabilities, conduct performance reviews.
  • Participate in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selected.
  • Manage overall operational budget and staffing needs to meet business volume and financial performance objectives.

LeadershipProject ManagementSQLData AnalysisPeople ManagementHR ManagementOperations ManagementStrategyBusiness OperationsFinancial ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelPresentation skillsWritten communicationInterpersonal skillsProblem-solving skillsMS OfficeNegotiation skillsTrainingRecruitmentProcess improvementChange ManagementBudget management

Posted 35 minutes ago
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🔥 Support Specialist
Posted about 1 hour ago

📍 United States

🔍 InsurTech and HealthTech

🏢 Company: Wisedocs AI

  • 2+ years of experience in customer support in a software or technology company.
  • Experience in a customer-facing environment.
  • Strong problem-solving and communication skills.
  • Patience and ability to manage stress effectively.
  • Ability to work independently and as part of a team.
  • Experience using ticketing systems such as Jira and Hubspot is nice to have.
  • Bachelor's degree or relevant experience is preferred.
  • Provide first-level support to customers and internal teams.
  • Run customer-facing calls for configuration, training, and troubleshooting.
  • Manage the customer-facing ticketing inbox in Jira and HubSpot, providing resolutions and escalating issues where needed.
  • Create engaging how-to overviews and resources for new product features.
  • Escalate potential bugs or errors to the development team and communicate with them effectively.
  • Translate new feature functions into user-friendly terminology and train internal and customer teams.
  • Manage customer instance settings and configurations.
  • Document customer interactions and solutions to contribute to our knowledge base.
  • Collaborate with the product team to provide feedback and insights based on customer needs.
  • Troubleshoot issues, diagnose problems, and guide users through step-by-step solutions.

JiraCommunication SkillsProblem SolvingCustomer serviceRESTful APIsTrainingTroubleshootingTechnical supportCustomer supportCustomer Success

Posted about 1 hour ago
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📍 United States

🧭 Full-Time

💸 89845.0 - 120800.0 USD per year

🔍 Sales Enablement

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data ServicesBusiness IntelligenceInternet of ThingsSaaSSoftware

  • 5-7 years of experience developing eLearning content and reporting learner success.
  • 5-7 years of experience developing, coordinating and facilitating training sessions for audiences of 10-50 learners. (live or virtual)
  • Track record of delivering interactive experiences that demonstratively improve audience engagement.
  • Demonstrable experience building educational curriculum that effectively guides learners through their learning journey.
  • Excellent written and oral communication skills with the ability to explain technical concepts using clear and concise language.
  • A solid understanding of Samsara products with the ability to quickly learn new technologies.
  • Experience implementing modern learning theories and methodologies.
  • Drive strategic partnerships with enablement & sales leadership to uplevel existing Sales Onboarding and Ramping Programs (first 3 quarters of new hire tenure).
  • Own the production and distribution of eLearning coursework for new hires, including regularly auditing content to ensure accuracy as well as regularly reporting learner progress/completion.
  • Continuously improve training content with data-driven insights, alignment to internal product and process changes, and creativity informed by industry best practices.
  • Lead conversations and cross-functional alignment with multiple stakeholders to build programs that support business objectives and drive measurable results.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

SalesforceContent creationCommunication SkillsTrainingCross-functional collaborationSales experienceChange ManagementCustomer Success

Posted about 2 hours ago
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🔥 Customer Success Manager
Posted about 4 hours ago

📍 United States

💸 109500.0 - 128000.0 USD per year

🔍 SaaS

  • 2 - 3+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
  • Located in United States
  • Experience working with a portfolio of accounts, supporting a highly technical product
  • Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
  • Ability to set priorities, drive decisions and get closure on recommendations and issues
  • Ability to influence others towards continuous improvement, both internally and externally
  • Experience successfully managing customer engagements to completion and customer satisfaction
  • Excellent presentation, written and verbal communication skills
  • Proven time management skills with the ability to prioritize tasks
  • Drive the on-boarding, adoption, retention and overall success of our customers
  • Lead the enablement of our users by conducting product trainings
  • Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
  • Provide regular, proactive recommendations to optimize the use of our platform
  • Maximize the adoption of our product features in order to maximize the value driven by our product
  • Document and clearly articulate the Return on Investment driven by our solution
  • Identify accounts that are likely to churn and work proactively to eliminate that risk
  • Identify opportunities to expand our partnership with customers
  • Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
  • Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
  • Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
  • Track key account metrics and forecast retention

Project ManagementData AnalysisProduct ManagementCross-functional Team LeadershipCommunication SkillsProblem SolvingCustomer serviceAgile methodologiesRESTful APIsPresentation skillsAccount ManagementTrainingRelationship managementSales experienceTechnical supportCRMCustomer SuccessSaaS

Posted about 4 hours ago
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📍 United States

🧭 Full-Time

💸 114100.0 - 211900.0 USD per year

🔍 Pharmaceuticals, Biotech

  • 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
  • Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
  • Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
  • Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.
  • Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
  • Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
  • Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
  • Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
  • Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
  • Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
  • Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
  • Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Business IntelligenceBusiness OperationsCommunication SkillsAnalytical SkillsCollaborationCustomer serviceComplianceProblem-solving skillsAccount ManagementTeamworkNegotiation skillsTrainingCross-functional collaborationRelationship managementSales experienceMarket ResearchCustomer Success

Posted about 4 hours ago
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🔥 Sales Manager
Posted about 4 hours ago

📍 United States, Canada, the Philippines

🔍 Sales

  • Expert at solution-based selling through aligning prospect goals, needs and problems to product solutions
  • Experience with CRM and sales tools, preferably Salesforce
  • Must have a minimum of 3 years cold-calling/outbound sales and 2-3 years of people management experience handling a sales team
  • Be able to multitask, be detail oriented, stay organized, and be available for the team during shift.
  • Expert in creating processes for scale and SOPs to be more efficient and drive results
  • Must have excellent communication skills (voice and non voice) to be able to clearly explain the benefits and features of our product well
  • Leadership. Be able to motivate, influence mindsets, create positive team selling environments.
  • Maintaining high team morale, setting & achieving goals both as a team, coaching and improving the sales process, managing ever-changing campaigns and team productivity, and helping to streamline the SDR or AE workflow and operations processes
  • Train and mentor current team members and new hires on sales strategies, scripting, and processes in a work from home environment
  • Provide feedback to Sales Leadership, Sales Operations and Enablement on ways to improve workflow and efficiency for SDRs or AEs, as well as identify training needs.
  • Become an expert in the Thumbtack product and clearly articulate why every business professional needs the product as part of their business plan
  • Performance & documentation
  • Other duties as assigned or required.

LeadershipPeople ManagementSalesforceCross-functional Team LeadershipCommunication SkillsCustomer serviceMentoringCoachingProblem-solving skillsAccount ManagementTeamworkNegotiation skillsTrainingRecruitmentSales experienceTeam managementCRM

Posted about 4 hours ago
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📍 United Kingdom

🔍 Logistics and Transport

🏢 Company: Logistics UK👥 251-500LogisticsConsultingTransportation

  • CAA-certified Dangerous Goods by Air trainer.
  • Experience with Class 7 Radioactive Materials & Lithium Batteries.
  • Confident in delivering both classroom and online training.
  • UK driving licence holder and willing to travel.
  • Deliver high-quality classroom and online training in Dangerous Goods and Transport.
  • Act as a subject matter expert in Dangerous Goods by Air (CAA), including Class 7 Radioactive Materials.
  • Conduct training across the UK and online, with flexibility to travel.
  • Assist in course development to meet CAA and industry standards.
  • Liaise with customers and internal teams to ensure smooth operations.
  • Stay updated on industry regulations and engage with key authorities.
  • Build strong customer relationships and identify business opportunities.
  • Support continuous training improvement and standardisation.

Customer serviceWritten communicationTraining

Posted about 4 hours ago
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📍 United States of America

💸 116300.0 - 193800.0 USD per year

🔍 Animal Health

🏢 Company: External_Career

  • DVM or PhD in animal science or related scientific discipline or MS with 10 of years industry, academic, or government experience.
  • Candidate must have an expertise in technical consultancy, with special emphasis on addressing customer concerns or needs.
  • Candidate must have a thorough understanding of the US beef food chain and commercial beef production.
  • Work closely with strategic accounts and serve as an active member of account teams
  • Identify and position opportunities for customers to use Elanco products
  • Actively participate in account planning and incorporate Elanco’s value strategy
  • Implement Elanco’s value strategy at the customer level
  • Technical leader for Elanco Beef Business Unit strategic technical platforms
  • Train and coach Elanco personnel on disease, products, and industry practices
  • Build relationships with and influence external customers, consultants, and academics
  • Identify avenues to deliver value beyond product to customers and Elanco
  • Maintain good standing with and influence of key industry organizations
  • Develop long term research strategy focused on serving strategic accounts
  • Prioritize and execute research aligned with business needs of strategic accounts and Elanco
  • Conduct research utilizing Elanco products and programs
  • Ensure publication of research studies in scientific meetings and peer reviewed journals
  • Identify and facilitate research efforts in conjunction with Elanco R&D
  • Advise Elanco and key stakeholders of innovation opportunities
  • Effectively communicate within technical team and account teams
  • Identify business opportunities and threats for customers and Elanco
  • Influence long range strategy and product positioning
  • Identify external talent for technical and other roles within Elanco

LeadershipProduct DevelopmentCommunication SkillsAnalytical SkillsCustomer serviceAccount ManagementResearchTrainingSales experienceMarket ResearchMarketingResearch skillsTechnical supportFinancial analysis

Posted about 4 hours ago
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📍 United States of America

💸 166400.0 - 274800.0 USD per year

🔍 Pharmaceutical

  • Graduate degree in science or healthcare required; doctoral degree preferred (MD, PhD, DNP, PharmD, etc)
  • 0-7 years of experience in a Field Medical position or related field
  • Strong clinical knowledge including pharmacotherapy, treatment guidelines, clinical research processes, medical expert engagement strategies, and FDA promotional guidelines, regulations, and ethical guidelines applied to the pharmaceutical industry is required.
  • Candidates will perform their duties in accordance with applicable law, regulations, and Novartis policies.
  • Leverage scientific expertise and market knowledge to establish and build professional relationships and engage with HCPs
  • Engage with customers - customer engagements may include but are not limited to: emerging data discussions, clinical trial activities, uncovering barriers in patient journey, understanding market dynamics within their territory, exploration of areas of unmet medical need, pipeline discussions, educating on disease state and product, capturing adverse events, and capturing medical insights through all stages of product lifecycle.
  • Demonstrate strategic territory vision and ensure appropriate territory identification, mapping, and planning of Medical Engagements (MEs) and Key Accounts as aligned to medical strategy and in collaboration with internal Novartis colleagues.
  • Provide clinical trial support for company sponsored trials facilitating relevant medical activities and working cross-functionally with Medical Affairs and Clinical Operations colleagues.
  • Regularly and effectively collaborates with internal colleagues (e.g., HEOR, access, marketing, commercial, sales) within the assigned therapeutic area and territory to advance clinical practice while maintaining customer centricity and a One Novartis approach in accordance with Novartis compliance standards.
  • Maintain in-depth knowledge of assigned therapeutic area and Novartis compounds to serve as a medical resource to customers and internal colleagues (in accordance with Working Practice Documents).
  • Maintain in-depth knowledge of internal policies and external regulations (e.g., field medical Working Practice Document (WPD), travel policy, expense policy, state and local laws, institutional policies) and how they affect day-to-day responsibilities.
  • Execute all administrative responsibilities and training (e.g., Veeva CRM, voicemail, e-mail, expense reports, compliance modules, etc.) in a timely manner, including profiling of core customers and ensuring up-to-date information in the CRM.
  • Champion emerging responsibilities as strategic priorities and territory needs evolve
  • Proactively drive personal and professional development.

Project ManagementData AnalysisProduct DevelopmentCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceMicrosoft OfficeNegotiationPresentation skillsWritten communicationComplianceInterpersonal skillsNetworkingRelationship buildingProblem-solving skillsMS OfficeAccount ManagementTeamworkResearchTrainingActive listeningMarket ResearchStrategic thinkingCRMCustomer SuccessPowerPoint

Posted about 5 hours ago
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🔥 Senior Solutions Consultant
Posted about 5 hours ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud ComputingSaaSSupply Chain ManagementEnterprise SoftwareFinTechSoftwareProcurement

  • 2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
  • Expertise in software integrations, or accounting or procurement software
  • Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
  • Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
  • Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
  • Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
  • Experience conducting customer discovery and technical scoping
  • Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
  • Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
  • Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
  • Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
  • Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
  • Responsible for training and onboarding new members of our Solutions Consulting Team
  • Help ramp up new members of our Sales and Customer Success Teams
  • Other related ad hoc duties as assigned

SQLData AnalysisAPI testingREST APICommunication SkillsProblem SolvingCustomer serviceAccountingPresentation skillsWritten communicationExcellent communication skillsRelationship buildingAccount ManagementVerbal communicationTrainingTroubleshootingActive listeningClient relationship managementSales experienceTechnical supportCustomer SuccessSaaS

Posted about 5 hours ago
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