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🔥 <INTERNAL CANDIDATES ONLY> Customer Success Manager

Posted about 2 hours ago

📍 US

💸 55000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: StarRez👥 251-500💰 Private about 3 years agoConsulting SaaS Property Management Software

🔧 Requirements

Bachelor's degree preferred or 6+ years equivalent relevant professional experience
Experience working in a customer facing technical support role
3+ years of experience utilizing StarRez, THD, or Mercury software, preferably as a Power User OR are a current StarRez employee
3+ years of experience working in University or College Housing, Residence Life, OR Student accommodation/reservations systems OR relevant database management experience

💡 Responsibilities

Develop strong relationships with assigned customers through regular, meaningful engagement to ensure satisfaction and long-term success.
Work with customers to establish goals, track key performance indicators, and provide guidance on maximizing their use of StarRez solutions.
Analyze customer usage metrics, gather feedback, and run NPS surveys to proactively identify areas for improvement and growth.
Anticipate customer needs, offer strategic recommendations, and identify logical expansion opportunities to enhance their investment.
Serve as the primary point of contact for escalations, taking ownership of issues and ensuring timely resolution through proper escalation channels.
Act as a subject matter expert, offering best practices and business process guidance to help customers optimize their housing management operations.
Track outstanding implementation items and collaborate with internal teams to ensure timely delivery and customer satisfaction.
Help customers design and strategize the integration of StarRez with other systems to improve efficiency and operations.
Develop project plans, procedures, and internal documentation strategies to support customers' ongoing success with the platform.
Work cross-functionally with internal departments to provide escalation support, track project timelines, and ensure a seamless customer experience.

Project Management SQL Data Analysis Jira Communication Skills Analytical Skills Problem Solving Customer service Mentoring Organizational skills Relationship building MS Office Account Management Empathy Training Active listening Client relationship management Cross-functional collaboration Data entry Strategic thinking Technical support Customer support Customer Success SaaS

Posted about 2 hours ago

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🔥 Digital Production Coordinator

Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 41600.0 - 65000.0 USD per year

🏢 Company: Movement Strategy

🔧 Requirements

0-2 years of experience in a digital production coordination, media asset management, project coordination, or similar role
Basic understanding of Digital Asset Management (DAM) systems, preferably MediaValet or similar.

💡 Responsibilities

Serve as the day-to-day administrator for the MediaValet DAM platform, ensuring assets are uploaded, tagged, and organized properly.
Enforce metadata standards, taxonomy structures, and governance policies as set by leadership.
Train users on how to navigate and utilize the DAM effectively.
Conduct regular audits of the DAM to maintain organization and identify any gaps.
Assist with tracking the status of creative projects and deliverables to ensure deadlines are met.
Communicate updates and changes to stakeholders and team members as needed.
Provide general support to the creative/production teams, helping resolve minor issues as they arise.
Assist in coordinating digital production workflows to ensure tasks are completed efficiently and on schedule.
Collaborate with the team leads to track and document digital production processes, identifying areas for improvement.
Maintain and update process documentation and standard operating procedures (SOPs).
Monitor task progress and follow up with team members to ensure timely completion.
Support the Production team in vendor management, such as billing and onboarding/offboarding.
Support the onboarding of team members to digital production tools and systems, providing guidance and troubleshooting assistance.
Act as a liaison between the creative/production team and IT to ensure tools are functioning correctly and integrated into workflows.
Help develop and maintain training materials and quick-reference guides for digital production tools.
Track user access and permissions for tools and platforms, ensuring proper management.
Assists in ingesting footage and organizing.

AWS UI Design User Experience Design Project Coordination Jira Communication Skills CI/CD Agile methodologies RESTful APIs Attention to detail Organizational skills Time Management Documentation Microservices Microsoft Office Suite Adaptability Problem-solving skills Teamwork Training Troubleshooting JSON Computer skills Confluence

Posted about 2 hours ago

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🔥 Product Analyst

Posted about 8 hours ago

📍 United States

🧭 Full-Time

💸 110100.0 - 165600.0 USD per year

🔍 Real Estate, Mortgage

🏢 Company: Kiavi👥 251-500💰 $400,000,000 Debt Financing 5 months agoLending Financial Services Real Estate FinTech

🔧 Requirements

Strong analytical and problem-solving skills, good communication and collaboration abilities, basic understanding of product management concepts
Self-starter with outstanding critical thinking, analytical, and verbal and written communication skills with an ability to facilitate divergent POVs toward convergence
Strong customer and business orientation in which outcomes of improved customer experiences benefit operational efficiency of internal teams
Strong interpersonal and relationship-building skills, with the ability to establish credibility with stakeholders across levels and lead through influence
Organized, independent, detail-oriented, and adaptable multi-tasker comfortable working in a fast-paced environment with competing projects and priorities
Ability to interpret data and tell a compelling story by connecting customer problems, industry dynamics, and business needs via written form, visuals, etc
Experience implementing success metrics for various business verticals
Typically requires 1-2 years of relevant product, customer experience subject matter experience and a bachelor's degree in a related field
Real Estate and Mortgage experience
Tableau, spreadsheets, and understanding of data analysis and structured database concepts
Experience working in a remote environment

💡 Responsibilities

Participates in all stages of the product development cycle and XFN-projects
Synthesize and prioritize user needs and own the narrative of what problem should be solved, for whom, how, and why it matters
Write user stories and acceptance criteria, translating business & customers requirements to technical requirements and vice versa
Work collaboratively with engineering, design, and other key stakeholders
Organize and facilitate User Acceptance Testing with internal stakeholders
Define success metrics and analyze performance, balancing quantitative and qualitative insights to drive decisions and iterate quickly
Deep dive into internal systems to understand limitations, problems, propose solutions, gain alignment, manage dependencies, and successfully rollout solutions
Conduct pre and post-launch research and monitoring and implementation of feedback
Unblock engineering team on questions during the development process.
For the more complex or strategic work items, work closely with more senior PMs
Cross-functional communications and expectation management of internal leaders
Assist other PMs and Product Designers with customer research scheduling, interviews, user database management, in-app notifications/surveys, etc

SQL Business Analysis Data Analysis Data Mining Product Management SCRUM User Experience Design Jira Tableau Product Development Product Analytics API testing REST API Communication Skills Analytical Skills Collaboration Microsoft Excel Problem Solving Customer service Microsoft Office Agile methodologies JSON Data visualization

Posted about 8 hours ago

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🔥 SAP Business Analyst, Staff - 1LMX / GTS / Remote

Posted about 8 hours ago

📍 United States

🧭 Full-Time

💸 99700.0 - 198720.0 USD per year

🔍 Aerospace and Defense

🔧 Requirements

Experience with SAP's Global Trade Services (GTS) module/processes
Familiarity with SAP's Warehouse/Inventory Management (WM/IM) and Transportation Management (TM) modules/processes
Significant experience with ERP / SAP applications in a large enterprise environment
Experience authoring functional specs based on customer requirements
Experience working with ABAP developers to design/standardize customized functional solutions
Experience supporting full cycle implementation, which includes Gap Analysis, Requirements gathering, Blue printing, Development, Testing, Reporting, Go-live and Post Go-live support
Experience facilitating data driven decisions
Ability to apply functional knowledge to meet operational business needs to increase revenue and reduce cost
Demonstrated problem solving, analytic skills and troubleshooting skills associated with the integration of multiple IT systems.
Effective communication and facilitation skills - ability to converse technically and functionally.

💡 Responsibilities

Leveraging your experience as an SAP GTS SME to help guide our GTS deployment
Analyzing Production Operations business processes and procedures for improvement and system applicability
Providing clearly defined solutions supporting Manufacturing Production Operations for configuration of SAP and supporting business processes
Performing gap analysis and system re-engineering of SAP activities
Participating and leading in blueprinting, configuration, testing and production support
Responsibilities include system design, development, configuration, unit testing, and operational assessment readiness.

SQL Agile Business Analysis Data Analysis SAP ABAP SAP EWM Jira Problem Solving Reporting Data modeling Data management Change Management

Posted about 8 hours ago

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🔥 Senior Business/Quality Assurance Analyst

Posted about 9 hours ago

📍 United States

🧭 Full-Time

💸 100000.0 - 130000.0 USD per year

🔍 Software Development

🏢 Company: Mursion, Inc

🔧 Requirements

5+ years of proven experience testing browser-based software applications
Deep experience with drafting manual test cases and executing manual test cases
Knowledge of testing and quality assurance methodologies
Great understanding of the Defect Life Cycle
Ability to execute test cases in latest desktop, tablet and mobile devices on latest browsers
Excellent communication skills, including the ability to effectively interact with varied and diverse audiences
Experience with JIRA and TestRail desired
Proven success working as a member of a fast-paced software development team
Experience in the full software development life cycle from design to deployment
Motivation - you’re a natural self-starter and proactive. You are capable of jumping in with minimal instruction and figuring out what should be done
An agile mindset - you are flexible in your approach and able to pivot when necessary
Ability to juggle competing priorities, keep to tasks and deadlines, and be organized
Experience with test automation and accessibility testing

💡 Responsibilities

Understanding and confirming product requirements, and creating and documenting tests based upon them
Manually executing functional, regression, and smoke tests during integration and system test phases
Documenting test results and effectively communicating them to the team
Ensuring thorough testing and doing your part to ensure project goals are met
Reporting issues in defect tracking system
Participating in internal defect triage discussions, ensuring successful resolution of found defects
Updating test plans to reflect changes in requirements
Achieving in-depth functional knowledge of the software system and how customers utilize our software
Drafting release notes and sharing with the team
Adapting to team processes and integrating them into day to day work as needed
Putting best practices to work to improve our quality
Define test case priorities and criteria, ensuring a focus on critical functionalities and high-impact areas
Communicate identified risks during testing to help drive well-informed release decisions.

SQL Agile Jira API testing Manual testing Mobile testing Regression testing TestRail Communication Skills Quality Assurance

Posted about 9 hours ago

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🔥 Staff Software Engineer - UI (Remote)

Posted about 9 hours ago

📍 United States

🧭 Full-Time

💸 180000.0 - 230000.0 USD per year

🔍 Healthcare

🏢 Company: Machinify👥 51-100💰 $10,000,000 Series A over 6 years agoArtificial Intelligence (AI)Business Intelligence Predictive Analytics SaaS Machine Learning Analytics

🔧 Requirements

6-10+ years of production application development experience
Proficiency in modern Javascript, React, CSS/HTML and familiarity with TypeScript
Experience reading and understanding complex enterprise-grade code, quickly contribute to it, and suggesting improvements
Excellent debugging skills (using dev tools source code, emphasis in identifying root cause, and proactively preventing future bugs)
Proficiency integrating web API’s or micro-services to UI in partnership with backend developers
Experience implementing best practices of incorporating AI into user flows
Familiarity with standard development tools and processes like Github Workflows, Git, JIRA
Experience creating and building systems in production with over 10k+ users
Comfortable with ambiguity and taking the initiative
BS or MS in Computer science (or equivalent experience)

💡 Responsibilities

Develop applications & contribute towards the UI and potentially middle-layer development
Own projects aligned with our product development strategy
Design and implement solutions to achieve a delightful and intuitive user experience
Contribute to the underlying platform to ensure it is extensible, scalable, and secure
Collaborate with team and external stakeholders such as Product Managers, Backend Engineers, UX team, & our customers

Frontend Development Git HTML CSS Javascript React.js TypeScript UI Design User Experience Design Jira API testing React RESTful APIs Microservices Software Engineering Debugging

Posted about 9 hours ago

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🔥 Head of Art (hybrid/remote)

Posted about 9 hours ago

📍 Netherlands

🧭 Full-Time

🔍 Game Development

🏢 Company: Abstraction👥 51-100 Gaming Information Technology Software

🔧 Requirements

3+ Years of experience as an Art Outsourcing Manager, Art Manager or Art Lead within Game Development.
5+ Years of experience in the games industry.
Experience with a wide range of production tools (Jira, Miro, etc.) and the tools used to create art assets (Maya, 3DSMax, Blender, Zbrush, Photoshop, etc.).
Experience assigning and managing team individual tasks, tracking them on a daily basis, and supporting Producers.
Experience dealing with deadlines, while respecting quality requirements, and within an allocated budget.
Vision of good AAA Art production work practices (responsible for their implementation).
Strong leadership and interpersonal skills. Self-motivated and self-sufficient.
Experience driving and supporting artists across multiple art disciplines.
Excellent, verbal and written communication skills
Strong aesthetic judgment and Art culture.

💡 Responsibilities

Manage, motivate and grow a multidisciplinary Art team in defining the visual targets and the execution of art assets for a variety of projects (different genres and different platforms).
Work closely with development directors to allocate artists to potential projects.
Be the spokesperson for the Art team.
Review and provide constructive feedback and creative leadership to identify and resolve any issues related to art production.
Spread consistency in working practices within the Art Team.
Keep a long-term view of the Art Team projects’ needs and provide solutions in pipelines and software.
Update Senior Management on the status and progress of production issues on a regular basis.
Participate in multi-discipline stakeholders’ meetings and champion the Art team’s requirements and needs.
Collaborate with Producers and HR to identify and resolve art workflow and staffing issues.
Potentially hire an Art Director and/or Art Leads to ensure that Art quality is maintained and improved.
Work with the Art Director/Leads to ensure the working practices are regularly reviewed and improved, when and where needed.

Leadership Project Management Adobe Photoshop Game Design Game Development People Management HR Management Jira Cross-functional Team Leadership Unreal engine Communication Skills Problem Solving Mentoring Excellent communication skills Team management Stakeholder management Strategic thinking Budget management

Posted about 9 hours ago

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🔥 SAP Business Analyst, Staff - 1LMX / eWM/IM / Remote

Posted about 10 hours ago

📍 United States

🧭 Full-Time

💸 99700.0 - 198720.0 USD per year

🔍 Aerospace and Defense

🔧 Requirements

Experience with SAP's extended Warehouse Management/Inventory Management (eWM/IM) module/processes
Significant experience with ERP / SAP applications in a large enterprise environment
Experience authoring functional specs based on customer requirements
Experience working with ABAP developers to design/standardize customized functional solutions
Experience supporting full cycle implementation, which includes Gap Analysis, Requirements gathering, Blue printing, Development, Testing, Reporting, Go-live and Post Go-live support
Experience facilitating data driven decisions
Ability to apply functional knowledge to meet operational business needs to increase revenue and reduce cost
Demonstrated problem solving, analytic skills and troubleshooting skills associated with the integration of multiple IT systems.
Effective communication and facilitation skills - ability to converse technically and functionally.
US citizenship is required due to program requirements and system access

💡 Responsibilities

Leveraging your experience as an SAP eWM/IM SME to help guide our eWM/IM deployment
Analyzing Production Operations business processes and procedures for improvement and system applicability
Providing clearly defined solutions supporting Manufacturing Production Operations for configuration of SAP and supporting business processes
Performing gap analysis and system re-engineering of SAP activities
Participating and leading in blueprinting, configuration, testing and production support
Responsibilities include system design, development, configuration, unit testing, and operational assessment readiness.

Abap Agile Business Analysis Data Analysis SAP SAP ABAP SAP EWM Jira Communication Skills Problem Solving Reporting Troubleshooting Data modeling

Posted about 10 hours ago

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🔥 QA Lead (Remote)

Posted about 10 hours ago

📍 United States

🔍 Software Development

🏢 Company: ECP

🔧 Requirements

5+ years of experience in software testing and quality assurance
Experience leading a QA team
Strong knowledge of manual testing methodologies and automation testing tools (e.g. Selenium)
Experience in writing clear, concise, and comprehensive test plans and test cases
Hands-on experience with both white box and black box testing
Experience working in an Agile/Scrum development process
Experience with performance and/or security testing is a plus
Experience mentoring or training team members required

💡 Responsibilities

Lead the QA team on quality metrics and testing strategies for assigned projects, explaining each team member’s role and overseeing their work
Understand customer needs and requirements to develop effective quality control processes
Devise and review specifications for products or processes
Create detailed, comprehensive, and well-structured test plans and test cases
Design, develop, and execute automated tests using Selenium, Playwright, and other testing tools
Define testing standards and strategies, establish formal QA processes, and establish and track metrics
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
Identify, record, and document bugs in Jira and Xray
Collaborate with development and product teams to ensure timely releases of quality software
Manage development triage process for product bugs entered by the support team
Monitor debugging process results
Investigate the causes of non-conforming software and train users to implement solutions
Stay up-to-date with new testing tools and test strategies, including suggesting tools for improving and upgrading automation capability
Ensure the team is following compliance and security best practices, specifically, adhering to HIPAA regulations

Leadership Agile JMeter QA Automation SCRUM Jira Cross-functional Team Leadership API testing Manual testing Regression testing TestRail Selenium CI/CD RESTful APIs Mentoring Compliance Quality Assurance Team management Debugging

Posted about 10 hours ago

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🔥 Technical Project Manager (Contract)

Posted about 11 hours ago

📍 United States, Canada

🧭 Contract

💸 85200.0 - 100000.0 USD per year

🔍 Internet

🏢 Company: Tucows Inc.

🔧 Requirements

Bachelor's or Master's degree in Information Systems, Computer Science, or related field.
1-3 years of experience in a relevant role, such as business analyst, project manager

💡 Responsibilities

Assist in the design and delivery of Information Systems solutions
Support the development and management of change requests and project plans
Collaborate with business stakeholders and technical teams to understand requirements and contribute to the translation of requirements into scalable technology solutions.
Support communication plans by providing regular status updates and assisting with risk assessments.
Translate business requirements into solutions requests for completion by technical administrators or engineering resources.
Contribute to regular reviews and assessments of implemented solutions to ensure quality standards, performance requirements, and business objectives are met.
Assist in the implementation of solution 'go live' and post-launch monitoring strategies.
Foster partnerships with internal customers, stakeholders, and vendors.
Assist in the development and maintenance of system documentation
Collaborate and engagement vendors when support is required. Stay informed about upcoming changes and new features in comparison to our plan.

Leadership Project Management SQL Agile Business Analysis Salesforce Project Coordination Jira REST API Communication Skills Microsoft Excel Problem Solving Documentation Reporting Risk Management Stakeholder management Change Management

Posted about 11 hours ago

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