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Remote IT Jobs

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🔥 Client Support Representative - Level 1 - Hospitality Management Softwar

Posted about 7 hours ago

📍 United States

🔍 Hospitality Management Software

🏢 Company: Valsoft Corporation

🔧 Requirements

Minimum 2+ years experience in Front Desk Operations or Hotel and Front Office Management is essential
roomMaster hospitality management software product experience would be highly advantageous
Experience in technical support and/or strong troubleshooting skills
High level of knowledge of Windows operating systems and basic networking concepts
Understanding of hotel front desk and back-office operations
Excellent communication skills required

💡 Responsibilities

Answer inbound calls to support department
Respond to incoming e-mails and chats
Identifying issues defined by clients
Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible
Logging client issues and following up on unresolved issues
Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Liaise with external technology vendors to coordinate changes and resolve issues
Review, execute, and verify production changes in strict accordance with procedures defined in change documents
Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
Participate in shift rotation

Communication Skills Customer service Multitasking Networking Problem-solving skills Verbal communication Troubleshooting Writing Active listening Ability to learn Client relationship management Technical support Customer support English communication

Posted about 7 hours ago

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🔥 Technical Account Manager (eCommerce and CMS)

Posted about 7 hours ago

📍 United States

💸 65000.0 - 80000.0 USD per year

🔍 ECommerce and CMS

🔧 Requirements

Possess a natural analytical way of thinking.
Be able to explain technical concepts to non-technical users.
Strong interpersonal and communication skills.

💡 Responsibilities

Managing delivery on our eCommerce and CMS accounts while partnering closely with our Development team.
Collecting detailed business requirements and translating those requirements for web development.
Acting as program/project manager; product owner; business analyst; and QA.

Project Management Business Analysis QA Communication Skills Analytical Skills Interpersonal skills Account Management Troubleshooting Client relationship management Cross-functional collaboration

Posted about 7 hours ago

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🔥 Sales Engineer

Posted about 8 hours ago

📍 Canada

🔍 SaaS

🔧 Requirements

3+ years of proven experience demonstrating technical product features to a range of audiences
Experience engaging with Enterprise clients is an asset.
A university, college, or post-graduate certificate in Marketing, Business, Engineering, or a related field is an asset.
Exceptional interpersonal skills, with the ability to build strong cross-functional relationships and rapport with diverse internal and external stakeholders.
Ability to adapt communication and messaging to influence product sales across various target audiences.
Strong ability to translate customer needs into technical/system requirements for Product Teams.
Expertise in creating impactful presentations and materials, and presenting data in a meaningful way to guide conversations that drive purchasing decisions.
Technical background in software, preferably with experience in a SaaS environment, including a strong understanding of integrations, connectors, and APIs.
Knowledge and expertise in the manufacturing industry and compliance standards are a significant advantage.
Willingness and ability to travel as required.
Excellent verbal and written communication skills in English.
Resilient and solution-oriented mindset - dedicated to achieving excellence and driving results.
Open to feedback, coachable, and always striving for self-improvement.

💡 Responsibilities

Create and deliver impactful demonstrations for customers and prospects (both virtual and in-person), as well as supporting materials to facilitate sales.
In collaboration with Account Executives, guide customers through their product options and prescribe solutions based on their needs.
Develop strong relationships with Sales and Product teams as a trusted advisor to facilitate solution improvements.
Identify custom technical requirements and coordinate with the Assent Product team as necessary.
Support Account Executives with the technical sections of RFPs/RFIs and vendor assessments for new and existing clients.
Share sales and product insights, as well as feedback, with Assent’s Product Management team to support new features and updates.
Support marketing activities by attending trade shows, conferences, and other events on behalf of the Sales team.
Systematically identify opportunities to improve customer satisfaction and expand customer opportunities.
Work closely with prospects throughout the sales cycle in both supporting platform evaluations and executing Proof of Concepts (POCs) to establish technical credibility and advocacy.
Assist in developing the Statement of Work (SOW) as required for sales opportunities.
Participate in the development and review of specification documents for new integrations and new features, as well as integrations associated with third-party systems such as ERPs, PLMs, and other relevant data sources.
Identify, share, and influence best practices across the sales organization in collaborative, innovative, and practical ways.
Familiarize yourself with corporate security policies and follow Assent’s processes and procedures.

SQL API testing Communication Skills CI/CD Customer service RESTful APIs Presentation skills Account Management Troubleshooting Data entry Sales experience Data visualization Technical support CRM Software Engineering SaaS

Posted about 8 hours ago

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🔥 Customer Support Representative

Posted about 8 hours ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

1 - 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company, demonstrating a commitment to delivering exceptional service and support.
You are a team player, and you are mission-first.
Hands-on experience in a high-growth startup.
Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues.
Bias towards action.

💡 Responsibilities

Build trust with customers.
Respond quickly and accurately to client requests for assistance, always with a positive attitude.
Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

API testing REST API Communication Skills Problem Solving Empathy Troubleshooting Active listening Client relationship management Technical support CRM Customer support Customer Success SaaS

Posted about 8 hours ago

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🔥 Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)

Posted about 10 hours ago

📍 United States

🧭 Full-Time

🏢 Company: WaveStrong, Inc.

🔧 Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Proven experience managing Mitel phone systems.
Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.).
Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations.
Excellent troubleshooting and problem-solving skills.

💡 Responsibilities

Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
Monitor system performance, ensuring high availability and reliability.
Perform regular system upgrades, patches, and configuration changes.
Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems.
Manage user accounts, extensions, call routing, and voicemail configurations.
Document system configurations, changes, and procedures.

Networking Troubleshooting

Posted about 10 hours ago

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🔥 Property Field Claims Adjuster (Maryland)

Posted about 11 hours ago

📍 United States of America

💸 56000.0 - 92000.0 USD per year

🏢 Company: careers

🔧 Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
Demonstrated experience handling moderately complex claims, or other equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing as required.

💡 Responsibilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Responds to customer inquiries, makes appropriate decisions and closes file as needed.
Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Communication Skills Analytical Skills Problem Solving Customer service Negotiation Attention to detail Time Management Written communication Interpersonal skills Relationship building MS Office Reporting Troubleshooting Active listening Client relationship management Data entry Computer skills Customer support

Posted about 11 hours ago

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🔥 Senior Technical Writer, GenAI

Posted about 14 hours ago

📍 Brazil, USA, Canada

🔍 Payments

🔧 Requirements

Broad expertise in technical, help & support writing.

💡 Responsibilities

Create clear and concise content for consumers, merchants, and employees on the use and optimization of Trustly solutions.

API testing Content creation Communication Skills Customer service RESTful APIs Documentation Troubleshooting Writing Technical support Customer Success

Posted about 14 hours ago

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🔥 Lead Technical Writer, Developer Experience

Posted about 14 hours ago

📍 Brazil, the U.S., and Canada

🔍 Payments

🔧 Requirements

Experience creating API references
Experience creating user guides
Experience creating integration manuals

💡 Responsibilities

Create clear, concise, and comprehensive technical documentation
Create high-quality documentation for developers and technical users
Work closely with development, QA and product teams

Cross-functional Team Leadership API testing REST API Communication Skills Analytical Skills Collaboration Agile methodologies DevOps Attention to detail Documentation Excellent communication skills Adaptability Problem-solving skills Troubleshooting Writing JSON English communication

Posted about 14 hours ago

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🔥 Sales Engineer | DACH

Posted about 19 hours ago

📍 Germany

🔍 Software Development

🔧 Requirements

3 years of technical sales experience
Experience with presenting/speaking to an audience on technical topics
Proficient with Apple technology within a business or education environment.
MDM, EMM, UEM experience.
Previous SE experience with a software vendor.
Ability to communicate effectively with peers and other levels across the organization
Ability to analyse complex technical problems and propose solutions
Ability to communicate complex technical terms in an easy to understand, non-technical manner.
Ability to interact effectively with co-workers in a results driven culture
Ability to effectively self-organise to reach assigned goals and tasks
Ability to engage with and establish trust and rapport with all levels of customers and employees
Ability to build strong relationships at all levels across and outside the organization
Ability to create and deliver engaging and meaningful presentations
Ability to work independently in the field and as part of a team.
Proficient, well-rounded experience in technical consultative selling to multiple levels within a complex organization.
Ability to work effectively in a full remote work environment.
Able and willing to travel if needed

💡 Responsibilities

Be the technical point of contact for prospective and existing customers throughout the sales process.
Work jointly with the sales team on strategy & discovery sessions, in order to understand customer requirements, and develop targeted technical solutions with unique business value.
Demonstrate Jamf products to prospective customers, either remotely or directly on site.
Support product evaluations, proof of concept, and pilot implementations of Jamf solutions to timely success.
Identify the ongoing service needs of customers and recommend support and service engagements in order to ensure customer success.
Support the sales team in achieving revenue and billings goals while maintaining a high level of customer satisfaction.
Represent Jamf by presenting at conferences, events, community groups and roadshows.
Assist the global SE team via product testing and knowledge sharing
Maintaining SE related activities in company CRM tool
Special projects as assigned

Presentation skills Troubleshooting Sales experience Technical support CRM English communication

Posted about 19 hours ago

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🔥 Technical Support Engineer III

Posted about 20 hours ago

📍 India

🔍 Software Development

🔧 Requirements

Bachelor's degree in computer science or a related field.
Minimum 10 yrs of total work experience interacting with customers along with strong verbal communication and listening skills.
Minimum 5 yrs of work experience as Jira Administrator.
Possess excellent diagnostic and troubleshooting skills.
A passion for providing legendary customer service to Business customers, using Atlassian Cloud products.
Basic understanding of Java code, familiarity with databases and SQL competence.
Preferred to have Scriptrunner experience.

💡 Responsibilities

Translating requirements of the business into Jira Service Management (JSM) solutions, and the implementation, testing & maintenance of these solutions.
Providing end user support for Atlassian products.
Create JSM projects, queries, reports and dashboards.
Develop JSM workflows, screen schemes, permission schemes and notification schemes.
Develop and maintain automations in Atlassian JSM, Jira Software, Confluence, and other Atlassian products including tool administration and customization.
Develop forms for customer portals in JSM.
Install, configure plugins, and deploy to extend JSM capabilities.
Build dashboards from add-ons, configure custom fields, support JSM configurations.
Configuring, managing, development and testing sandboxes.
Additional duties and responsibilities as necessary.

SQL Java Jira API testing REST API Customer service Troubleshooting Scripting Confluence

Posted about 20 hours ago

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