Linux Desktop & Devices Support Engineer

Bachelors or equivalent four year degree in a technical field from an accredited college or university. Experience with system performance troubleshooting. Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files). Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.). Experience with Linux server administration. Programming fundamentals in any language (bash, python, Perl, Ruby, Javascript, C or C++, Go). Strong written and verbal English communication skills. Willingness to travel up to 4 times a year for internal events.

Work from your remote home office and provide technical support for employees. Be available to take ownership of new cases via telephone, email and web. Act as an internal customer advocate keeping them updated in a timely manner. Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction. Contribute new knowledge base articles and maintain existing articles. Draft and distribute technical notices for internal and external communication. Prioritize your work in order to accomplish the most important and urgent tasks first. Keep on learning as our products and services grow and evolve. Maintain regular communication and information exchange with the rest of the team, locally and remotely. Identify and suggest any opportunities to provide a better service. Participate in a regular weekend working rotation.