(fluent English) Account Manager (Ukraine)

Posted 4 months agoViewed

💎 Seniority level: Manager, 1+ years in a similar position or 2+ years in customer support

📍 Location: Ukraine

🔍 Industry: Support-as-a-Service for tech companies

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center Information Technology Travel Software Social Media

🗣️ Languages: English

⏳ Experience: 1+ years in a similar position or 2+ years in customer support

🪄 Skills: Data AnalysisQAJiraProduct DevelopmentCommunication SkillsProblem SolvingOrganizational skillsMultitaskingInterpersonal skillsCritical thinking

Requirements:

Fluent in English (C1-C2 levels).
1+ years of experience in a similar position or 2+ years in customer support.
Critical thinker and problem-solver.
Experience with customer support platforms like Intercom, Zendesk, etc.
Knowledgeable in KPIs, SLAs, data analysis, and statistics.
Team player with experience in cross-departmental projects.
Skilled in time management with experience in platforms like Wrike, Asana, etc.
Excellent interpersonal and communication skills.
Organizational and multitasking skills.
Proven track record of taking responsibility.
Passion for people and new technologies.

Responsibilities:

Take part in new client integrations.
Manage clients from diverse industries.
Maintain constant communication with support teams and clients.
Ensure support processes adhere to company/client standards.
Assist clients in improving their customer support experience.
Maintain security standards.
Resolve client and consultant concerns proactively.
Monitor service quality via QA platforms.
Ensure team discipline and corporate culture.
Generate and maintain internal product documentation.
Assist with hiring and training Team Leads and consultants.
Promote team member growth and development.

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