Senior Director, L2C Process Owner
New
B
BeyondTrustCybersecurity SaaS
Remote United StatesFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years in GTM, L2C operations, or business systems in a SaaS company, including 3+ years owning prioritization or product ownership for Salesforce-based L2C processes (CPQ, order management, billing); 2+ years of people management experience
- Required Skills
- Project ManagementNetSuite
Requirements
- Bring 10+ years of experience in GTM, L2C operations, or business systems at a SaaS company.
- Have 3+ years owning prioritization or product ownership for Salesforce-based L2C processes, including CPQ, order management, or billing.
- Have 2+ years of people management experience.
- Be proficient in Salesforce CRM and CPQ, including integration with ERP and billing systems such as NetSuite.
- Demonstrate experience analyzing and optimizing processes.
- Have a bachelor’s degree; a master’s degree or MBA is a plus.
- Bring system, documentation, and project management experience.
- Demonstrate the ability to influence senior executives and drive decisions across functions.
- Apply a customer-centric approach to problem solving and collaborate effectively with cross-functional teams.
- Bring business acumen and a proactive approach to continuous improvement and innovation.
Responsibilities
- Own the L2C roadmap and make prioritization decisions across workstreams using impact and effort scoring, work-in-progress limits, and capacity allocations.
- Select prioritized items for each sprint and approve mid-quarter roadmap changes, making trade-offs explicit.
- Lead and develop the L2C Business Partners responsible for request intake, solution reviews, and process documentation.
- Chair monthly L2C Governance Team meetings, ensure process and system changes align with strategic objectives, and escalate unresolved priority conflicts to executive leadership.
- Maintain the end-to-end L2C process map and key handoffs between workstreams.
- Set targets and drive improvement for end-to-end process KPIs, including quote creation time, renewal order and dispute rates, order hold rate, and approved changes requiring customization.
- Use process views, KPI trends, and industry best practices to identify inefficiencies and handoff gaps, build business cases, and turn proposed changes into owned actions.
- Provide L2C process input to acquisition integration plans and coordinate process and system change communications with relevant teams.
- Own the L2C Governance Policy.
View Full Description & ApplyYou'll be redirected to the employer's site
