Senior Analyst, Customer Success Operations
New
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JobgetherCustomer Success Operations
Based in the United States; Full-time remote work opportunity within the United States.Full-TimeSenior
SalaryAnnual salary range of $95,000–$115,000, depending on skills, qualifications, experience, and location.
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Job Details
- Experience
- At least 5 years of professional experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Analytics, or a related field.
- Required Skills
- Business IntelligenceMicrosoft Power BISalesforceTableauMicrosoft Excel
Requirements
- Hold a bachelor's degree in Business, Finance, Analytics, or a related discipline.
- Have at least 5 years of professional experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Analytics, or a related field.
- Bring strong analytical and business intelligence skills, including experience developing dashboards, performance scorecards, and executive reporting.
- Have experience with forecasting, business planning, capacity analysis, resource modeling, and data-driven performance management.
- Be proficient with Salesforce, Gainsight or a similar Customer Success platform, and Power BI or Tableau.
- Have advanced Excel skills and the ability to work with complex datasets.
- Demonstrate an ability to influence cross-functional stakeholders and drive initiatives without direct reporting authority.
- Have executive communication and presentation skills, including the ability to explain complex findings clearly.
- Bring organizational and project management capabilities to manage multiple priorities and deliver strategic initiatives.
- Experience in subscription-based, SaaS, or renewal-driven business models is preferred.
Responsibilities
- Partner with Customer Success leadership to monitor business performance, identify operational risks, and recommend improvements.
- Develop and maintain scorecards, dashboards, and executive reports covering customer health, product adoption, retention, renewal readiness, and team performance.
- Analyze customer and operational data to identify trends, investigate root causes, and provide actionable recommendations.
- Support business planning, forecasting, capacity modeling, resource allocation, and performance management.
- Lead recurring business reviews and operational meetings focused on priorities, performance gaps, risks, and mitigation plans.
- Oversee governance for customer health programs, renewal readiness reviews, and at-risk account management.
- Collaborate across Customer Success, Sales, Professional Services, Subscription Management, and Operations to improve customer outcomes and reduce retention risks.
- Partner with Business Intelligence and Systems teams to improve data quality, automate reporting, and develop scalable processes.
- Lead strategic projects and special initiatives for Customer Success leadership.
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