Customer Support Specialist
New
Location: rockwall, USFull-Time
Salary28 - 38 USD per hour
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Job Details
- Languages
- Fluency in English is a must.
- Required Skills
- SalesforceHubSpotZendeskCRMCustomer support
Requirements
- Have experience supporting remote customers.
- Have experience with CRM and ticketing systems.
- Have experience in start-ups, IT companies, innovative projects, or professional services.
- Be fluent in English.
Responsibilities
- Answer customer enquiries using a CRM or ticketing system via phone, email, live chat and SMS.
- Support homeowners with questions about installation dates, permitting and inspection status, system monitoring, billing, and warranty coverage.
- Coordinate with scheduling, field workers, engineering, and billing to escalate and resolve major service issues.
- Document client communications, issue status, and resolutions in the CRM.
- Maintain accurate and up-to-date client records.
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