- Answer customer enquiries using a CRM or ticketing system via phone, email, live chat and SMS.
- Support homeowners with questions about installation dates, permitting and inspection status, system monitoring, billing, and warranty coverage.
- Coordinate with scheduling, field workers, engineering, and billing to escalate and resolve major service issues.
- Document client communications, issue status, and resolutions in the CRM.
- Maintain accurate and up-to-date client records.
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