Operations Specialist
New
Y
Your Startup OperationsBusiness operations
Location: Canada; Remote, Availability to work U.S. business hours.ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English
- Experience
- 3+ years of professional experience in business operations, operations management, process improvement, operations consulting, client implementation, or a related field.
- Required Skills
- Project ManagementBusiness OperationsClient relationship managementProcess improvementCRM
Requirements
- Have 3+ years of professional experience in business operations, operations management, process improvement, operations consulting, client implementation, or a related field.
- Have experience working directly with U.S.-based or international clients, business owners, or senior stakeholders.
- Have hands-on experience creating SOPs, documenting workflows, and implementing operational improvements.
- Have experience training, coaching, supervising, or managing team members.
- Have excellent written and spoken English and confidence leading professional client meetings.
- Bring business acumen and the ability to understand different business models and operational challenges.
- Have strong organization, project management, attention to detail, and problem-solving skills.
- Be able to turn ambiguous requests into actionable plans and navigate difficult conversations.
- Be able to manage multiple client relationships and projects independently.
- Have experience with project management, CRM, and workflow management tools.
- Be comfortable spending approximately 60–80% of the workweek on live calls with clients and team members.
- Be available to work U.S. business hours and have reliable primary and backup internet connections.
Responsibilities
- Serve as the primary contact for multiple clients and understand their operational needs.
- Lead client onboarding, kickoff meetings, process-mapping sessions, and ongoing operational discussions.
- Identify operational gaps, inefficiencies, and opportunities to improve clients’ businesses.
- Develop and implement SOPs, workflows, systems, and operational improvements.
- Translate business owners’ goals and ideas into responsibilities, processes, and measurable outcomes.
- Train and coach VAs on client expectations, workflows, tools, and responsibilities.
- Monitor VA performance, provide feedback, and facilitate performance reviews and accountability.
- Support clients and VAs throughout their first 90 days together and resolve communication or operational challenges.
- Manage multiple client projects, deadlines, and deliverables.
- Identify opportunities for automation, process optimization, and continuous improvement.
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