Bilingual Systems Support Engineer (Spanish)

New

Keeper SecurityCybersecurity software

Location: Remote, US; 100% remote position from select locations, Wednesday–Sunday, 9am–5pm CTFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Fluent in English and Spanish, in both written and verbal communication
Experience: 5+ years of experience in IT Management and System Administration
Required Skills: LDAPMac OS XLinux

Have 5+ years of experience in IT management and system administration.
Bring hands-on experience administering and troubleshooting Mac OS X, Windows, and Linux.
Have experience working with Single Sign On (SSO) environments.
Have experience setting up and configuring Active Directory.
Have advanced knowledge of firewalls, AD environments, DNS servers, authentication protocols, and LDAP.
Have excellent command of Linux Shell and PowerShell.
Have in-depth knowledge of on-premises, cloud, and hybrid environments.
Be fluent in English and Spanish, in written and verbal communication.
Have working knowledge of Python.
Bachelor’s degree or equivalent experience preferred.
Experience troubleshooting identity access management solutions, including privileged access management (PAM), preferred.

Respond to phone, email, and online requests for technical support.
Represent customers by ensuring serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle.
Assist customers with installation and deployment of Keeper software products.
Track and monitor support cases to ensure timely resolution and follow-up.
Identify and document customer issues and product problems, and find solutions.
Escalate critical customer situations to the appropriate management and engineering teams.
Communicate technical issues and solutions to engineering, QA, sales, support teams, and customers.

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