Senior Solutions Support Engineer
New
W
WizCloud security
Remote - USA, Must be comfortable working 9-6 EST/EDT.Full-TimeSenior
SalaryUS Base Pay Range $150,000 — $205,000 USD
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Job Details
- Experience
- 7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role; 3+ years of experience with Cloud technologies; 2+ years of hands-on experience with Kubernetes. Preferred: 3+ years of hands-on Technical Escalation Support experience; 2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies.
- Required Skills
- AWSPythonGCPJavaJavascriptKubernetesAzureLinux
Requirements
- Have 7+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- Have at least 3 years of experience with cloud technologies such as Azure, AWS, or GCP.
- Have at least 2 years of hands-on Kubernetes experience, including AKS, GKS, or EKS.
- Have experience reading or debugging code in one or more of Java, Python, Shell, JavaScript, or JSON.
- Be proficient with command-line tools and Linux operating system environments.
- Be comfortable working 9-6 EST/EDT.
- Meet the posting's stated U.S. person definition and reside in the contiguous United States.
- Preferred: Have 3+ years of hands-on Technical Escalation Support experience in a Tier 2/3 environment or a related customer-facing role.
- Preferred: Have 2+ years of deep technical and architectural knowledge of security, networking, and cloud technologies such as Azure, AWS, or GCP.
Responsibilities
- Provide technical customer support for the Wiz product.
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency.
- Identify cases that require technical or strategic escalation.
- Serve as a subject matter lead on core technologies within the Wiz product line.
- Mentor and coach team members in case management best practices and technical upskilling.
- Gather, create, and publish content, including training material for team members.
- Participate in the on-call rotation for after-hours, holiday, and weekend support coverage.
- Create, maintain, and coordinate incident management requests to product or engineering.
- Design and implement automation solutions to scale the support offering.
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